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On-site Retention Agent (Madrid) en España - Jobeax

On-site Retention Agent (Madrid) en España is listed on Jobeax. Browse 80,000+ vacancies available.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the role

At Movistar Prosegur Alarmas, we continue to invest in the development of internal talent and are looking to bring on board an On-site Retention Agent for our Madrid team.

You will be responsible for directly managing the relationship with our customers who have expressed their intention to cancel, identifying their needs and offering personalized solutions that contribute to their retention and continued loyalty to the company.

What you'll do

Contact customers who have requested service cancellation.
Analyze their needs and offer alternatives tailored to each situation.
Inform them about available promotions, offers, and solutions.
Contribute to customer satisfaction and loyalty.
Achieve the established goals regarding retention and quality of service.

What you'll get

Join a stable project within Movistar Prosegur Alarmas.
Specific training provided for the role.
Opportunities for growth and professional development.
Be part of a dynamic, results-driven team.
Compensation package consisting of a fixed salary plus variable pay tied to targets.

Hiring process

If you want to continue advancing your professional career within the company and be part of this project, apply to this job offer.

We look forward to seeing you!

What are we looking for?

Motivation to learn and continue developing professionally.
Results-oriented mindset and negotiation skills.
Communicative skills and customer orientation.
Previous experience in retention, customer loyalty, customer service, or commercial areas will be valued.

About the role

En Movistar Prosegur Alarmas seguimos apostando por el desarrollo del talento interno y buscamos incorporar un/a Retenedor/a Presencial para nuestro equipo de Madrid.

Serás responsable de gestionar de manera directa la relación con nuestros clientes que han manifestado su intención de darse de baja, identificando sus necesidades y ofreciéndoles soluciones personalizadas que contribuyan a su fidelización y permanencia en la compañía.

What you'll do

Contactar con clientes que han solicitado la baja del servicio.
Analizar sus necesidades y ofrecer alternativas adaptadas a cada situación.
Informar sobre promociones, ofertas y soluciones disponibles.
Contribuir a la satisfacción y fidelización de nuestros clientes.
Alcanzar los objetivos establecidos en materia de retención y calidad de servicio.

What you'll get

Incorporación a un proyecto estable dentro de Movistar Prosegur Alarmas.
Formación específica para el desarrollo del puesto.
Oportunidades de crecimiento y desarrollo profesional.
Participación en un equipo dinámico y orientado a resultados.
Sistema retributivo compuesto por salario fijo y variable asociado a objetivos.

Hiring process

Si quieres seguir desarrollando tu carrera profesional dentro de la compañía y formar parte de este proyecto, inscríbete en la oferta.

¡Te esperamos!

¿Qué buscamos?

Motivación por aprender y seguir desarrollándote profesionalmente.
Orientación a resultados y capacidad de negociación.
Habilidades comunicativas y orientación al cliente.
Se valorará experiencia previa en funciones de retención, fidelización, atención al cliente o áreas comerciales.

Postularse a la vacante

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