Ocean Freight Operations & Customer Service Specialist… - Jobeax
Descripción de la vacante
Ocean Freight Operations & Customer Service Specialist en Bilbao, España
DHL
RemotoTrabaja desde cualquier lugar
ContratoTemporal o freelance
Spain, Bilbao
Ocean Freight Operations & Customer Service Specialist en Bilbao, España is listed on Jobeax. Browse 80,000+ vacancies available.
About the role
Job Title: Ocean Freight Operations & Customer Service Specialist
Location: Bilbao
Do you want to be part of the world's leading logistics company? Do you enjoy collaborating with different departments and helping the business grow? We have the perfect opportunity for your professional development!
At DHL Global Forwarding, we are looking for an Ocean Freight Operations & Customer Service Specialist for our ocean freight department in Bilbao.
What you'll do
Manage the reception and coordination of customer orders.
Coordinate with partners and suppliers the necessary instructions for the correct execution of shipments.
Monitor ocean freight operations, ensuring control of information related to shipping lines and vessels.
Manage and communicate cargo arrivals to customers through established channels.
Coordinate the sending of documentation and operational information to the corresponding customs agents.
Maintain continuous communication with customers, ensuring they are properly informed throughout the entire process.
Manage cargo delivery in accordance with the specifications agreed upon with the customer.
Handle invoicing for services rendered.
What you'll get
Permanent contract
22 working days of annual vacation.
Afternoon off on your birthday
Company Wellbeing Plan: fruit in the office, 50% subsidized physiotherapy, 50% subsidized private medical insurance for you, your spouse, and dependents, and agreements with clinics and gyms through DHL CLUB.
Joining the world's leading logistics company
Access to MyShares, DHL's share plan, with a 15% discount, after completing the first 3 months of the contract.
Option to work remotely 20% of the time, after completing the first month of the contract.
Office location near Bilbao airport.
About the company & team
Because we care about people and put the customer at the center of our approach. We have renewed our Top Employer certification in Spain and globally, and we are also certified as a Great Place to Work.
DHL Global Forwarding is the division of the Deutsche Post DHL Group specialized in air and ocean freight transport, and value-added services.
Through our own worldwide network of offices, we offer door-to-door solutions, including value-added services associated with supply chain management (customs, insurance, temperature-controlled transport, dangerous goods, etc.).
Our team of professionals worldwide positions us as leaders in service quality, with the customer at the center of our activity and a culture of innovation and continuous improvement.
Competencies and skills
Education: Vocational Training (Intermediate or Advanced Degree) in International Trade or Transport and Logistics.
Knowledge of the maritime industry.
Results orientation.
Attention to detail and organizational skills.
Interest in administrative and billing functions.
Ability to work as part of a team.
Proficiency in Excel and ability to quickly learn new software tools.
Fluent English (B2 level).
Native Spanish.
Additional information
At DHL Group we are committed to equal opportunities and reject any form of discrimination. Our selection criteria are based on qualifications, performance, skills, and experience contributed by each person.
About the role
Nombre de publicación: Ocean Freight Operations & Customer Service Specialist
Localización:Bilbao
¿Quieres formar parte de la compañía líder en logística del mundo? ¿Te gusta colaborar con diferentes departamentos y ayudar a crecer al negocio? ¡Tenemos la oportunidad perfecta para tu desarrollo profesional!
En DHL Global Forwarding buscamos un/aOcean Freight Operations & Customer Service Specialistpara nuestro departamento de operaciones marítimas de Bilbao.
What you'll do
Gestionar la recepción y coordinación de los pedidos de los clientes.
Coordinar con partners y proveedores las instrucciones necesarias para la correcta ejecución de los envíos.
Realizar el seguimiento de las operaciones marítimas, asegurando el control de la información relativa a navieras y buques.
Gestionar y comunicar las llegadas de mercancía a los clientes a través de los canales establecidos.
Coordinar el envío de documentación e información operativa a los agentes aduaneros correspondientes.
Mantener una comunicación continua con los clientes, garantizando su correcta información durante todo el proceso.
Gestionar la entrega de la mercancía de acuerdo con las especificaciones acordadas con el cliente.
Realizar la facturación de los servicios prestados.
What you'll get
Contrato Indefinido
22 días laborables de vacaciones al año
Tarde libre de tu cumpleaños
Plan Wellbeing de la Compañía: fruta en la oficina, fisio subvencionado al 50%, seguro médico privado subvencionado al 50% para ti, cónyuge y descendientes, y acuerdos con clínicas y gimnasios a través de DHL CLUB
Incorporación en la compañía líder en el sector de la logística a nivel mundial.
Acceso a MyShares, plan de acciones de DHL, con un 15% de descuento, una vez pasados los 3 primeros meses del contrato.
20% de posibilidad de trabajar en remoto, una vez pasado el primer mes de contrato.
Ubicación del centro de trabajo cerca del aeropuerto de Bilbao
About the company & team
Porque nos importan las personas y ponemos al cliente en el centro de nuestro enfoque. Hemos renovado nuestra Certificación como Top Employer en España y a nivel global, y también estamos certificados como Great Place to Work.
DHL Global Forwarding es la división del Grupo Deutsche Post DHL especializada en el transporte de carga aérea y marítima, y servicios de valor añadido.
A través de nuestra red mundial de oficinas propias, ofrecemos soluciones puerta a puerta, incluyendo servicios de valor añadido asociados a la gestión de la cadena logística (aduanas, seguros, transporte con control de temperatura end to end, mercancías peligrosas, etc..).
Nuestro equipo de profesionales en todo el mundo nos posiciona como líderes en calidad de servicio, siendo el cliente el centro de nuestra actividad, con una cultura de innovación y mejora continua.
Competencias y habilidades
Formación en Comercio Internacional o Transporte y Logística (Grado Medio o Superior).
Conocimientos de la industria marítima.
Orientación a resultados.
Atención al detalle y capacidad de organización.
Interés por funciones administrativas y de facturación.
Capacidad de trabajo en equipo.
Manejo de Excel y facilidad para el aprendizaje de herramientas informáticas.
Nivel de inglés fluido (B2).
Nivel de español nativo.
Additional information
En DHL Group estamos comprometidos con la igualdad de oportunidades y rechazamos cualquier forma de discriminación. Nuestros criterios de selección se basan en la cualificación, el desempeño, las competencias y la experiencia aportada por cada persona.
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