Global Client Operations, Project Manager

Location: Barcelona, Spain

Contract type: Permanent

Working pattern: Full-time

Working model: On site, Monday - Friday

Company Description

VSI / Voice & Script International is a leading global localisation company with over three decades of experience in language versioning for media content.

With more than 720 team members across 28 offices, VSI localises over 200,000 hours of programming into more than 80 languages each year. The company provides comprehensive services and facilities to adapt media content for international audiences, supported by dedicated project managers who ensure smooth delivery.

VSI works with an extensive network of translators, subtitlers, voice-over and dubbing artists, engineers, editors and typesetters, supported by state-of-the-art studios integrated into a global network. The organisation is known for its strong focus on customer service and high levels of client satisfaction.

Job Overview

As a GCO Project Manager, you will be part of a team working on a variety of localisation projects, supporting client retention, excellent service and project profitability.

You will manage multilingual translation, voice-over, dubbing and subtitling projects for entertainment clients worldwide. The role requires strong organisational skills and the ability to manage multiple priorities while switching focus effectively.

This is a fast-paced role requiring a proactive approach and effective communication with all relevant stakeholders. Projects may involve tight deadlines, so you will need to remain calm, organised and focused while working under pressure.

Key Responsibilities

Manage full project cycles, from the initial receipt of a brief from Account Management or Sales through to sign-off for invoicing.
Plan, schedule and budget projects, resolve issues, monitor the quality of deliverables, coordinate client delivery and conduct post-project reviews, while adhering to VSIu2019s processes and quality standards.
Manage workflows to ensure projects are completed on time, within the agreed budget and to a consistently high standard.
Monitor and control project finances through effective budget management, invoicing and change orders, ensuring targeted levels of profitability are achieved.
Provide operational support to Sales and Account Management during the quotation stage where required.
Maintain a thorough understanding of VSIu2019s core services so that you can advise clients appropriately and refer potential cross-selling opportunities to Sales.
Prepare project reports for the Account Manager and/or Head of Department as required.
Arrange production meetings or conference calls with clients for complex projects and maintain strong communication throughout delivery.
Use initiative to resolve client or supplier issues, escalating matters to the line manager where appropriate.
Identify opportunities to improve projects, client accounts and internal processes.
Discuss and understand each clientu2019s specific requirements and offer appropriate advice where necessary.
Process supplier and client invoices accurately and promptly.
Use internal tools effectively, ensuring all data is entered accurately and each project is managed efficiently throughout its lifecycle.

Essential Skills and Experience

Previous project management experience within the localisation or media industry, or in a comparable role.
Understanding of dubbing and/or subtitling workflows.
Full professional proficiency in Spanish, equivalent to CEFR C1 level or above, with strong written and verbal communication skills.
Professional working proficiency in English, as the role involves communication with international colleagues, clients and suppliers.
Strong teamwork and collaboration skills, particularly when coordinating multimedia requirements across production services.
Effective written and verbal communication when working with clients, suppliers and internal team members.
Ability to manage tight deadlines and competing priorities calmly while maintaining excellent customer service.
A highly motivated, proactive and solution-focused approach.
Proven problem-solving and organisational skills.
Ability to manage time effectively and prioritise tasks according to business needs.
Flexibility and adaptability when responding to last-minute changes.
Excellent attention to detail.
Good working knowledge of Microsoft Office.

Desirable Skills and Experience

Previous experience using OOONA Project Manager or comparable project-management tools.
Previous experience with subtitling specifications and tools.

What We Offer

The opportunity to work with a globally respected leader in the media localisation industry.
A collaborative and supportive team culture.
Opportunities to develop your skills in media technology and localisation operations.

Localisation Project Manager, Subtitling

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