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Level 2 Technician (N2) - Workplace en Barcelona, España - Jobeax

Level 2 Technician (N2) - Workplace en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

We are looking for a Level 2 Technician (N2) to join the Workplace Support team, providing specialized support and resolving complex incidents escalated from the first level. The selected candidate will participate in advanced diagnosis, administration, and continuous improvement of corporate workstation environments, ensuring service quality and user satisfaction.

Stable project
You will be part of a Technology Talent ecosystem

What you'll do

Resolve incidents and requests escalated from Service Desk N1.
Perform advanced diagnosis and troubleshooting in Workplace environments.
Provide specialized support for corporate platforms and workstation tools.
Administer and support Windows 10/11 and macOS operating systems.
Manage and support desktop virtualization environments using Citrix VDI.
Analyze root causes of incidents and implement corrective actions.
Escalate and follow up on incidents with technology manufacturers and vendors.
Participate in managing recurring issues and continuous improvement initiatives.
Develop, update, and maintain technical procedures and knowledge bases.
Collaborate with N3 teams, Infrastructure, Networks, Security, and Digital Workplace.
Ensure compliance with established SLAs and KPIs for the service.
Contribute to optimizing and evolving end-user support services.

What you'll get

Permanent contract.
Hybrid remote work schedule.
Vacation: 24 working days.
Compensation of teleworking expenses (proportional based on remote work days).
Flexible compensation: up to 500€/month in payroll.
Social Benefits (Cobee): annual allowance of €1,200 to be used for meal vouchers, transportation, health insurance, childcare, or training.
Option to continue enjoying benefits through flexible compensation once the annual allowance has been used up.
MyLearningHub: training platform with a wide catalog of content.
Wellhub: access to sports activities and wellness programs.
Employee Assistance Program (Lyra): confidential personal and professional support service.
The Genuine Travel: exclusive benefits for travel.
Discount portal with special conditions across a wide network of stores and services.

About the company & team

Page Tech Consulting is the PageGroup division specialized in carrying out IT projects for clients, offering a wide range of customized technology solutions with the required flexibility and agility. More information: Page Tech Consulting

Who are we looking for (M/F/D)?

Minimum 1 year of experience as an N2 Support Technician or in Workplace Support roles.
Experience working in medium or large corporate environments.
Solid knowledge of ITSM tools.
Knowledge of ITIL and IT service management.
Experience supporting Workplace platforms.
Knowledge of Windows 10 and Windows 11 operating systems.
Experience administering and supporting macOS.
Experience with Citrix VDI virtualization environments.
Ability to manage incidents, problems, and service requests.
Experience with technical escalation and coordination with manufacturers and vendors.
Technical English.

Nice to have

ITIL Foundation certification.
Microsoft Modern Desktop certifications or equivalent.
Knowledge of Microsoft 365.
Experience with Active Directory and Azure Active Directory.
Knowledge of Intune / Endpoint Management.
Proficiency with remote access tools.
Knowledge of PowerShell and basic automation.

About the role

Buscamos un/a Técnico/a Nivel 2 (N2) para incorporarse al equipo de Workplace Support, proporcionando soporte especializado y resolución de incidencias complejas escaladas desde el primer nivel. La persona seleccionada participará en el diagnóstico avanzado, administración y mejora continua de entornos de puesto de trabajo corporativos, garantizando la calidad del servicio y la satisfacción de los usuarios.

Proyecto estable
Formarás parte de un ecosistema de Talento Tecnológico

What you'll do

Resolver incidencias y solicitudes escaladas desde Service Desk N1.
Realizar diagnóstico avanzado y resolución de problemas en entornos Workplace.
Proporcionar soporte especializado sobre plataformas y herramientas corporativas de puesto de trabajo.
Administrar y dar soporte a sistemas operativos Windows 10/11 y macOS.
Gestionar y dar soporte a entornos de virtualización de escritorios mediante Citrix VDI.
Analizar causas raíz de incidencias y ejecutar acciones correctivas.
Escalar y realizar seguimiento de incidencias con fabricantes y proveedores tecnológicos.
Participar en la gestión de problemas recurrentes y en iniciativas de mejora continua.
Elaborar, actualizar y mantener procedimientos técnicos y bases de conocimiento.
Colaborar con equipos de N3, Infraestructura, Redes, Seguridad y Digital Workplace.
Garantizar el cumplimiento de los SLA y KPI establecidos para el servicio.
Contribuir a la optimización y evolución de los servicios de soporte al usuario final.

What you'll get

Contrato indefinido.
Jornada híbrida de teletrabajo.
Vacaciones: 24 días laborables.
Compensación de gastos de teletrabajo (proporcional en función de los días de teletrabajo).
Retribución flexible: máximo de 500€/mes en nómina.
Beneficios Sociales (Cobee): bolsa anual de 1.200€ para destinar a cheques de comida, transporte, seguro médico, guardería o formación.
Posibilidad de seguir disfrutando de los beneficios mediante retribución flexible una vez agotada la bolsa anual.
MyLearningHub: plataforma de formación con amplio catálogo de contenidos.
Wellhub: acceso a actividades deportivas y programas de bienestar.
Employee Assistance Program (Lyra): servicio confidencial de apoyo personal y profesional.
The Genuine Travel: beneficios exclusivos para viajes.
Portal de descuentos con condiciones especiales en una amplia red de comercios y servicios.

About the company & team

Page Consulting Tech Solutions es el área de PageGroup especializada en la realización de proyectos IT en clientes, ofreciendo una amplia variedad de soluciones tecnológicas a medida con la flexibilidad y agilidad requerida.Más información: Page Consulting Tech Solutions

¿A quién buscamos (H/M/D)?

Experiencia mínima de 1 año como Técnico de Soporte N2 o en posiciones de Workplace Support.
Experiencia trabajando en entornos corporativos de mediana o gran dimensión.
Conocimientos sólidos de herramientas ITSM.
Conocimientos de ITIL y gestión de servicios TI.
Experiencia en soporte de plataformas Workplace.
Conocimientos de sistemas operativos Windows 10 y Windows 11.
Experiencia en administración y soporte de macOS.
Experiencia en entornos de virtualización Citrix VDI.
Capacidad para gestionar incidencias, problemas y solicitudes de servicio.
Experiencia en escalación técnica y coordinación con fabricantes y proveedores.
Inglés técnico.

Valorable

Certificación ITIL Foundation.
Certificaciones Microsoft Modern Desktop o equivalentes.
Conocimientos de Microsoft 365.
Experiencia con Active Directory y Azure Active Directory.
Conocimientos de Intune / Endpoint Management.
Manejo de herramientas de acceso remoto.
Conocimientos de PowerShell y automatización básica.

This job was automatically translated to English, .

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