Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position where you can set direction and help shape our company? If so, you could be the newest addition to our team as an IT Support Engineer.
Be part of the movement - and play your part.
About the Role
You will join a dynamic team with colleagues based in Morocco and Spain, fully engaged and working as a unique element to lead the integration of the Business Unit Strait of Gibraltar into DFDS.
Job Purpose
- Provide first- and second-line IT support to users of the Company's Computer and Telephony Systems.
- Ensure support calls are dealt with promptly and appropriately.
- Provide client support and technical issue resolution via email, phone, and other electronic mediums.
- Install and configure PCs, associated peripherals, and software.
- Support the Service Desk Manager, IT Manager, and CIO in their Service Management responsibilities.
Principal Responsibilities
- Provide technical support for telephone, email, and service desk tooling requests from users for all PC hardware, software, and associated peripherals.
- Log support calls and document their outcomes to facilitate the resolution of common queries.
- Redirect or escalate support requests to the appropriate IT Support Department member.
- Proactively provide information to users on the progress of outstanding support calls.
- Ensure Service Desk systems and software are kept up to date.
- Deploy PCs and associated peripherals, including new installations and redeployment of existing equipment.
- Install and configure operating systems and software to agreed standards under company policy.
- Maintain existing PCs and peripherals by performing upgrades, new installations, and routine procedures.
- Cooperate with and support other department members to develop their skills and knowledge.
- Assist in compiling and maintaining an accurate inventory of hardware and software.
- Assist in compiling the Support Centre's technical documentation, guidelines, and procedures, ensuring they are disseminated to users.
- Liaise with colleagues in all Support and Technical Development teams to ensure continuity of service for all users.
- Provide a professional, courteous, and rapid response to individual users.
- Undertake projects commensurate with the post's responsibility, as designated by the IT Manager.
- Undertake other work consistent with the nature of the job and its level of responsibility.
- Develop and maintain active and progressive working relationships with all IT Department members.
- Conform to Company standards and guidelines regarding information systems.
- Create new accounts using company-provided software tools.
- Attend other sites and vessels to provide IT support as required, including general fault finding, troubleshooting, proactive maintenance, and supporting other T&O departments with on-site assistance.
- Liaise with external suppliers providing IT products and services to the business.
- Be on call to support Severity 1 Incidents for the business on a rota basis.
About You
If you want to develop your career in a multinational environment and face challenges and new projects applying the latest technologies, we want to meet you.
We are looking for a professional with at least 2 years of experience in IT Support, with knowledge and experience in various technologies such as Microsoft, DNS, Active Directory, LAN Patching, CITRIX, etc.
The work is conducted in English, so a high level of English proficiency is required to consider your application for the recruitment process.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses to support you in your role if needed.
Are We a Match?
If you think your personality, skills, experience, and desire match this role, we'd love to hear from you.