Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Overview

Position summary
The IT Ops Functional Specialist will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Computer System and the Advanced Data Analysis System based on BI technology. Among his/her duties are the system's configuration and adaptation to the Laboratory's workflows, as well as ensuring interoperability with Hospital Information Systems and Laboratory Equipment. Once the system has been implemented, he/she will also be responsible for its functional maintenance, guaranteeing the customer a high level of service.
The IT Ops Functional Specialist reports to the IT Ops Area Manager and he/she can assume the role of Project Manager within an implementation project or that of a reference for an installation or client.

Responsibilities

Keyresponsibilities

TheITOpsFunctionalSpecialisthasthefollowingmainresponsibilities:

•ImplementtheITsolutions,whileensuringcompliancewiththebestpracticesintheassignedrole.
•Providefunctionalcapacitationtocostumersintheuseofourdifferentproducts.
•Maintainanassertivecommunicationwiththecustomerandtheteam.
•Provideremoteandon-sitetechnical,operationalandapplication-relatedsupporttocustomers,assistingthemwiththeintegrationoftheITsolutionsintheirlaboratories.
•AnalysetheprocessesassociatedwiththeLaboratoryandpromoteimprovementswithinthetechnologicalarea.
•WorkcloselywiththeITHelp-LineandITProductSupportteams.
•Reportontheactivitycarriedout,withinthetimeframesetintheStyleGuide.
•Remainup-to-dateonthevarioustechnologytoolsandproducts.

TheProjectManager/ProjectLeaderisalsoresponsibleforthefollowing:

Planandcoordinatetheproject'stasksandactions,ensuringtheperformanceofalltheactivitiesrequiredtoimplementandmaintainthesystembyregularlycheckingthestatusofthetasksandactions.
Detectandcommunicatetothecustomeranyrisksthatcouldleadtodeviationsintheachievementofthesetobjectives
Interactwiththecustomeratalllevelsofprojectmanagementtoresolveindependentlyanyconflicts/problems.
Ensurethattheproject'srelevanttechnicaldocumentationisup-to-dateandavailabletotheentireteam.

•EnsurecompliancewithcompanyregulationsandQualitypolicies.
•EnsurecompliancewiththeCorporateCodeofEthics.

Keyinternalrelationships

Theywillbedefinedaccordingtothedepartment'sneeds,andtheywillincludethefollowinginteractions:

FluidrelationshipwithalltherolesintheBUHealthcareITSolutions,aswellaswiththeHelp-Linesupportteam.
Effectivecommunicationwiththedevelopmentteamthroughtheproductspecialist.
FluidrelationshipwithAreaManagers,KeyAccountManagersandSalesApplicationSpecialist
atWerfenSpainandPortugal.

Qualifications

Minimum knowledge and experience required for the position

Education:

•Bachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, etc.
•Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology, Immunology, Haematology or Clinical Pathology.
•Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician.

The following will be valued:

•Experience:

•In IT projects within the scope of Clinical Laboratories and/or hospital environments.
•In IT Project Management.
•In the management of the structure of Clinical Laboratories, as well as in the definition of the associated global processes.

•Additional skills/knowledge

•Project Manager Professional Certification
•Knowledge of interoperability platforms
•Knowledge of BI tools, particularly QlikSense

Languages:

•Fluent English is recommended
•Spanish and/or Portuguese

Skills and Competencies

The ideal candidate for this position will exhibit the following skills and competencies:

•Good oral and written comunication.
•Language appropriate to the Laboratory.
•Assertive attitude and relational skills.
•Ability to persuade and negotiate.
•High degree of autonomy and proactivity.
•Analytical and resolution capacity.
•Flexible attitude and ability to work in a team.
•High degree of responsibility.
•Orientation to decision making.
•Creative skills and orientation to results.
•Organizational and time management skills.
•Orientation towards customer needs.
•Knowledge of information systems.
•Knowledge of trade flows.

Travelrequirements:

Withinthejob'sLocationArea:Upto65%oftheannualworkingtime
WithinthescopeofSpain/Portugal:Upto30%oftheannualworkingtime
Type-Bdrivinglicenceisrequired

ManagingWork

Effectivelymanagingone’stimeandresourcestoensurethatworkiscompletedefficiently.

Establishingandsustainingtrustingrelationshipsbyaccuratelyperceivingandinterpretingownandothers’emotionsandbehavior;leveraginginsightstoeffectivelymanageownresponsessothatone’sbehaviormatchesone’svaluesanddeliversintendedresults.

BuildingPartnerships

Developingandleveragingrelationshipswithinandacrossworkgroups,includingcross-functionalgroups,toachieveresults.

DecisionMaking

Originatingactiontoimproveexistingconditionsandprocesses;identifyingimprovementopportunities,generatingideasandimplementingsolutions.

Activelyidentifyingnewareasforlearning;regularlycreatingandtakingadvantageoflearningopportunities;usingnewlygainedknowledgeandskillonthejobandlearningthroughtheirapplication.

Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.

IT Ops Functional Specialist

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