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This job was automatically translated to English, .
About the role
We are looking for an Intern in Customer Experience & Project Management to provide support in the design and enhancement of customer experiences, as well as in the coordination and monitoring of projects. This is an opportunity to gain hands-on learning about how user-centered initiatives are developed within a professional environment.
The candidate will join a multidisciplinary team, collaborating across different project phases and gaining experience in customer experience methodologies and project management.
What you'll do
Support the analysis and documentation of customer journeys.
Assist in collecting and organizing customer insights.
Support the planning and tracking of tasks within projects.
Participate in preparing presentations, reports, and deliverables.
Assist in workshops and co-creation sessions with the team, contributing to documenting ideas, processes, and best practices.
Support research tasks (benchmarking, trends, market analysis).
Participate in creating visual materials (experience maps, presentations, flows, etc.).
Support the tracking of basic project and experience KPIs.
What we're looking for
Education in Design, Business Administration, Industrial Engineering, Marketing, or a related field.
Strong analytical skills, organizational abilities, and attention to detail.
Advanced or intermediate English proficiency.
Interest in Customer Experience, UX, or Service Design.
Interest in project management and collaborative environments.
Ability to learn quickly and a proactive attitude.
Good communication skills and teamwork.
Advanced or intermediate proficiency in office tools (PowerPoint, Keynote, Excel, Word).
What you'll get
Enjoy a flexible schedule and hybrid work that adapts to your needs. At Mango, we are committed to balancing professional and personal life.
At Mango, the weekend starts on Friday. We offer intensive working hours on Fridays and the days before public holidays.
Plan your vacation according to your preferences. At Mango, we value your time and want you to enjoy every moment.
As part of the Mango team, you will get a discount on all our lines, so you can always stay up to date!
Flexible compensation package with tax advantages: health insurance, training, catering, and a childcare program.
Free company transportation from Barcelona and El Vallés.
At Mango, we invest in your personal and professional growth. Access a wide range of training, personalized mentoring, continuous development programs, and internal promotion opportunities that will drive you toward success. On a technical level, you will be able to train in the use of different technology platforms, as well as participate in workshops, meetups, communities of practice, team buildings, and company meetings.
Think big! Mango offers you international opportunities in over 120 markets to expand your horizons and grow with us on a global level.
How you'll work
full-time
fixed-term
About the company & team
At Mango, we dress everything we do with passion. With roots in Barcelona and a presence in over 120 countries, we inspire the world with creativity, innovation, and authenticity.
Our multicultural team is the engine of our success. We are proud to take fashion further, connecting our unique style with people all around the world.
Additional information
At Mango, we believe in an inclusive culture where creativity and innovation inspire us to take fashion further. Therefore, we are committed to providing equal opportunities for all people, valuing the authenticity of each individual.
About the role
Buscamos un/a Becario/a de Customer Experience & Project Management para dar soporte en el diseño y mejora de experiencias de cliente, así como en la coordinación y seguimiento de proyectos. Esta es una oportunidad para aprender de forma práctica cómo se desarrollan iniciativas centradas en el usuario dentro de un entorno profesional.
La persona se integrará en un equipo multidisciplinar, colaborando en distintas fases de proyectos y adquiriendo experiencia en metodologías de experiencia de cliente y gestión de proyectos.
What you'll do
Dar soporte en el análisis y documentación de customer journeys.
Colaborar en la recopilación y organización de insights de cliente.
Apoyar en la planificación y seguimiento de tareas dentro de proyectos.
Participar en la preparación de presentaciones, informes y entregables.
Asistir en workshops y sesiones de co-creación con el equipo contribuyendo a la documentación de ideas, procesos y buenas prácticas.
Apoyar en tareas de research (benchmark, tendencias, análisis de mercado).
Participar en la creación de materiales visuales (mapas de experiencia, presentaciones, flujos, etc.).
Dar soporte en el seguimiento de KPIs básicos de proyectos y experiencia.
What we're looking for
Formación en Diseño, ADE, Ingeniería industrial, Marketing o similar.
Buen nivel de análisis de datos, organización y atención al detalle.
Nivel alto/medio de inglés.
Interés por Customer Experience, UX o Service Design.
Interés en gestión de proyectos y entornos colaborativos.
Capacidad de aprendizaje y proactividad.
Buenas habilidades de comunicación y trabajo en equipo.
Nivel alto/medio de herramientas ofimáticas (PowerPoint (Keynote), Excel, Word).
What you'll get
Disfruta de un horario flexible y trabajo híbrido que se adapta a tus necesidades. En Mango, apostamos por la conciliación de la vida profesional y personal.
En Mango, el fin de semana empieza el viernes a mediodía. Ofrecemos horario intensivo los viernes y vísperas de festivos.
Planifica tus vacaciones según tus preferencias. En Mango, valoramos tu tiempo y queremos que disfrutes de cada momento.
Como parte del equipo de Mango, tendrás descuento en todas nuestras líneas, ¡para que estés siempre a la última!
Paquete de retribución flexible con ventajas fiscales: seguro médico, formación, catering y programa de guardería.
Transporte de empresa gratuito desde Barcelona y El Vallés.
En Mango, invertimos en tu crecimiento personal y profesional. Accede a una oferta de formación variada, mentorías personalizadas, programas de desarrollo continuo y oportunidades de promoción interna que te impulsarán hacia el éxito. A nivel técnico, podrás formarte en el uso de diferentes plataformas tecnológicas, así como participar en workshops, meetups, comunidades de prácticas, team buildings y company meetings.
¡Piensa en grande! Mango te ofrece oportunidades internacionales en más de 120 mercados para expandir tu horizonte y crecer junto con nosotros a nivel global.
How you'll work
full-time
fixed-term
About the company & team
En Mango vestimos de pasión todo lo que hacemos. Con origen en Barcelona y presencia en más de 120 países, inspiramos al mundo con creatividad, innovación y autenticidad.
Nuestro equipo multicultural es el motor de nuestro éxito. Nos enorgullece llevar la moda más allá, conectando nuestro estilo único con personas de todo el mundo.
Additional information
En Mango, creemos en una cultura inclusiva donde la creatividad y la innovación nos inspiran a llevar la moda más allá. Por ello, tenemos el compromiso de ofrecer igualdad de oportunidades para todas las personas, valorando la autenticidad de cada individuo.
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