Descripción de la vacante
Hybrid
Spain
High Roller Account Manager en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
Are you passionate about sports?
Do you have extensive knowledge of sports betting (betting types, markets, odds..)?
Then... Join our VIP Area at Codere Online!
We are looking for a VIP Sports Betting Account Manager to join our mission of offering an unparalleled experience to our VIP clients.
What will your responsibilities be?
Database Management: Maintain and constantly update the VIP client database, ensuring all information is current and accurate
Complaint Management: Monitor open complaints, ensuring they are resolved within the established timeframe to maintain client satisfaction
Proactive Communication: Report any incorrect resolution of incidents to your supervisor, helping to prevent issues that could affect our VIP clients
Issue Identification: Detect and escalate any client management issues, ensuring appropriate measures are taken to resolve them quickly
Your benefits:
A dynamic and motivating work environment where your contribution will be valued
Possibility of remote work
Professional development and growth opportunities within the company
Competitive salary, consisting of a fixed base plus variable pay based on performance targets
Codere Online is a company listed on Nasdaq since December 1, 2021, through a SPAC merger, and is majority-owned by Codere Group. The Company offers sports betting and online casino in Europe (Spain) and Latin America (Mexico, Colombia, and Argentina). Codere Online is the official betting partner of Real Madrid in Latin America, River Plate in Argentina, and Monterrey Rayados in Mexico.
Passion for sports and in-depth knowledge of sports betting
Excellent communication and customer service skills
Ability to work proactively and solve problems effectively
Previous experience in client service, preferably in a VIP environment
Attention to detail
¿Te apasionan los deportes?
¿Dispones de un amplio conocimiento en apuestas deportivas (tipología de apuestas, mercados, cuotas..)?
Entonces... ¡Únete a nuestro Área VIP dentro de Codere Online!
Estamos buscando un Gestor de Clientes VIP de Apuestas Deportivas Online que se sume a nuestra misión de ofrecer una experiencia inigualable a nuestros clientes VIP.
¿Cuáles serán tus funciones?
Gestión de Base de Datos: Mantener y actualizar constantemente la base de datos de clientes VIP, asegurando que toda la información esté al día y sea precisa
Revisión de reclamaciones: Supervisar las reclamaciones abiertas, asegurándote de que se resuelvan dentro del plazo establecido para mantener la satisfacción del cliente
Comunicación proactiva: Informar a tu supervisor sobre cualquier resolución errónea de incidencias, ayudando a prevenir problemas que puedan afectar a nuestros clientes VIP
Identificación de Problemas: Detectar y escalar cualquier problema de gestión con clientes, garantizando que se tomen las medidas adecuadas para resolverlos rápidamente
Tus beneficios:
Un entorno de trabajo dinámico y motivador, donde tu contribución será valorada
Posibilidad de teletrabajo
Oportunidades de desarrollo profesional y crecimiento dentro de la empresa
Salario competitivo, compuesto de retribución fija más variable en función de objetivos
Codere Online es una empresa que cotiza en Nasdaq desde el 1 de diciembre de 2021, a través de una fusión SPAC, y es propiedad mayoritaria de Codere Group. La Compañía ofrece apuestas deportivas y casino online en Europa (España) y América Latina (México, Colombia, Argentina y Panamá). Codere Online es el socio oficial de apuestas del Real Madrid en América Latina, River Plate en Argentina y Monterrey Rayados en México.
Pasión por el deporte y profundo conocimiento en apuestas deportivas
Excelentes habilidades de comunicación y atención al cliente
Capacidad para trabajar de manera proactiva y resolver problemas de forma efectiva
Experiencia previa en atención al cliente, preferiblemente en un entorno VIP
Atención al detalle
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