Descripción de la vacante
Full-time hours
Spain
Healthcare Customer Support Agent – Native French en España is listed on Jobeax. Browse 80,000+ vacancies available.
Join us on our exciting journey!
We are recruiting an awesome team of French Native speakers to join us at our Madrid Production Hub office! Diversity is our way of life!
Your primary focus will be to build up a solid and stable pool of doctors into a panel. Doctors on the panel need to engage to participate regularly in our market research studies. You will establish a trustful relationship with the participants during recruitment and during follow up conversations about the status of their questionnaires completion. You will maintain the information about the Healthcare Professionals updated and assist them when queries arise.
If you want to play a key role in a diverse, dynamic and committed team this could be the role for you!
Recruit doctors and follow-up on their participation. Create doctor's engagement.
Call doctors to invite them to our market research studies and join our panel of healthcare professionals.
Initiate follow-up calls with panelists to achieve maximum participation rate.
Ensure expected participation rates amongst your assigned pool of doctors by using different communication channels and arguments.
Our ideal candidate: Skills & other requirements
French Native speaker is required (FR)
Good working knowledge of English to participate in trainings, meetings, and internal communications.
Excellent attention to detail and organizational skills.
Excellent and professional communication skills (telephone and email).
Analytical skills.
Experience working for multi-national corporations is an advantage.
Further tasks would be documentation, mailings, troubleshooting and in some cases translations of text passages.
IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobeax.com/link/n0EcdTz4SCfLYm8j.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.
Vacantes similares
Have the right to work in Spain
About the role We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related ...
Spain
Have the right to work in Spain
... join an office-first culture in Barcelona, where collaboration and growth go hand in hand. - Flexible with a rotating schedule and open to new challenges. Customer Support Agent - Italian Market 🇮🇹 Location: On-site in our vibrant Barcelona HQ At SumUp , we're on a mission to empower small businesses around the world ...
Spain
Full-time hours
... Italian and English, to provide outstanding customer service and support our customers. - Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in ...
Spain
Full-time hours
About the role We are looking for a Customer Support Agent with Dutch & English to join our team in Tenerife. Are you interested? Keep reading! What you'll do - Interact with customers via telephone, e-mail and web, providing technical support and problem-solving expertise. - Identify, evaluate and prioritize customer issues ...
Spain
Full-time hours
... solutions for all industries. Atos Group is listed on Euronext Paris. We are looking for a Customer Support Agent with German & English to join our talent pool for Customer Support Agents in Tenerife. Are you interested? Keep reading! - Interact with customers via telephone, e-mail and web, providing technical support and problem-solving ...
Spain
Permanent contract
... finances and customer relationships. As a Customer Support Agent for the Spanish and Portuguese market, you will be the voice of our company. What you'll do - Supporting our Spanish and Portuguese-speaking customers by phone, email, chat and social media channels - Supporting our merchants for all questions and inquiries ...
Spain
At Winning Consulting , we are looking for a Customer Success Specialist to join our teams at a major international bank. You will be part of the technical support team for a global supply chain finance platform, ensuring an excellent experience for suppliers and working closely with commercial and operations teams. Madrid ...
Spain, Madrid
Full-time hours
About the role Customer Support Agent (French and Italian speaker) We are looking for a French and Italian-speaking Customer Support Agent to join our customer support team serving travel agencies across the French and Italian markets. In this role, you will provide first-level support to travel agencies using the Amadeus ...
Spain
... to provide outstanding customer service and support to German speaking customers. - Manage incoming contacts such as phone calls, emails, and letters from customers: This involves promptly and professionally handling all incoming communication from customers, ensuring that their inquiries and concerns are addressed in ...
Spain, Barcelona
Permanent contract
... a new Customer Success Manager to join our team—leading hospital implementations and bringing speed, clarity, and empathy to every user, both patients and healthcare professionals 🚀. Do you have a background in healthcare and have worked within a clinical environment? Do you want to be at the forefront of transforming ...
Spain
€10 - €11 an hour
About the role Do you enjoy customer service? Do you have a Portuguese language level and good computer skills? This is your opportunity! A company located in Zaragoza is looking for new call center agents to provide service to its customers. What you'll do You will carry out customer service tasks and resolve incidents. ...
Spain, Zaragosa
Permanent contract
... future of entertainment! Ready to be part of the experience? Now, let's discuss this role and what you will do to help achieve Fever's mission. We're Hiring: Support Agent - SSI DACH (Remote, Full-Time | Based in Spain) 📍 Remote from Spain| Flexible 8-hour shift + 1-hour break (5 days/week) We're looking for a proactive ...
Spain
€20,583 a year
... service are our priority. At El Corte Inglés, our work is a shared passion. The project waiting for you. Your main mission is to handle calls for both technician support and end-customer support What you'll do Main duties and requirements. Functions : - Provide technical support from the CRA to installers for the commissioning, ...
Spain
Hybrid
Original Advert About the role The Technical Support Agent is responsible for providing high-quality technical assistance to clients through multiple communication channels, such as email and chat. The ideal candidate will have strong technical aptitude, excellent communication skills, and the ability to troubleshoot and ...
Spain
... a huge corporate setup - Want stability - Fluent in Norwegian (written & spoken) - Good level of English (internal language) - Around 1+ year experience in customer service/support - Already based in Malaga (or very close) - Comfortable with tech (you don’t need to be an expert, but not afraid of it either) - Base salary ...
Spain, Málaga
€10 an hour
... job was automatically translated to English, see original posting . About the role A technology sector company is looking for an Administrative Assistant in customer service, to work at the company located in Paterna and carry out the following tasks: - Identify and understand the client's goals and needs to adopt the best ...
Spain
Permanent contract
... evolution of the customer journey. How you'll work Permanent On-site About the company & team Education and Social Policies Requirements - Previous experience in customer service or academic support roles, preferably in an educational environment or in digital environments. - Exceptional verbal and written communication skills ...
Spain
Fully remote
... and a collaborative team spirit. - Organization: Excellent time management skills to handle high-volume queues efficiently. - Tech Savvy: Familiarity with customer support tooling and metrics (e.g., Salesforce, Zowie). Languages - Languages: Native/fluent Spanish and conversational English (English is our internal global ...
Spain
Full-time hours
... be done? - You will advise and handle support requests from customers and developers on the PlanetScale platform. - You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels. - You will help customers understand how to ...
Spain