Descripción de la vacante
€24,710 a year
Spain
German-speaking Telephone Customer Service en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
The initial contract will run until March 7, 2027, with the possibility of joining the permanent staff. In addition, at Adecco
Important logistics company located in Noblejas needs to hire a Reach Truck and Pallet Jack Operator. Established company in the logistics sector.
Functions:
Responsibilities include:
- Resolve doubts and incidents in real time through channels such as telephone, email, chat, and internal platforms.
- Manage tickets and cases in CRM tools, ensuring traceability and compliance with service standards.
- Perform proactive follow-up on each case until its complete resolution, keeping customers informed at all times.
- Identify recurring patterns in incidents and propose solutions to improve processes.
Requirements:
To be considered, you need,
- Previous experience in customer service and incident management, preferably in sectors such as logistics, transport, or e-commerce.
- High level of German, both oral and written, and proficiency in Spanish.
- Availability for immediate start.
Benefits of the position:
The initial contract will run until March 7, 2027, with the possibility of joining the permanent staff. In addition, at Adecco
- Stable hiring: initial six-month temporary contract + conversion to a permanent seasonal contract
- Schedule: 09:30 - 18:30 (one day a week from 10:30), 39h/week. On-site in Madrid.
- Salary of €24,710 gross per year.
- Immediate incorporation.
- Join a company committed to excellence in service and the professional development of its collaborators.
If you are looking for a work environment that motivates you, challenges you, and allows you to make a difference, this is your opportunity! Take the leap to become part of their team and contribute to the success of their organization. Apply now!
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
¿Te apasiona ofrecer soluciones y crear experiencias excepcionales para las personas? ¡Esta es tu oportunidad para formar parte de un equipo dinámico y multicultural en Vallecas, Madrid!
Si te interesa un contrato estable, disfrutas de los desafíos, tienes un nivel alto de alemán y te motiva aportar ideas para la mejora continua, ¡queremos conocerte!
Funciones:
Entre las funciones se incluyen,
- Resolver dudas e incidencias en tiempo real a través de canales como teléfono, correo electrónico, chat y plataformas internas.
- Gestionar tickets y casos en herramientas CRM, asegurando la trazabilidad y el cumplimiento de los estándares de servicio.
- Realizar un seguimiento proactivo de cada caso hasta su completa resolución, manteniendo a los clientes informados en todo momento.
- Identificar patrones recurrentes en las incidencias y proponer soluciones para mejorar los procesos.
Requisitos:
Para ser considerado/a, necesitas,
- Experiencia previa en atención al cliente y gestión de incidencias, preferiblemente en sectores como logística, transporte o e-commerce.
- Nivel alto de alemán, tanto oral como escrito, y dominio del español.
- Disponibilidad de incorporación inmediata.
Beneficios del puesto:
Ofrecemos,
- Contratación estable: temporal inicial de seis meses + conversión a indefinido de tipo fijo discontinuo
- Horario: 09:30 18:30 (un día a la semana de 10:30), 39h/semana. Presencial en Madrid.
- Salario de 24.710 € brutos anuales.
- Incorporación inmediata.
- Incorporarte a una empresa comprometida con la excelencia en el servicio y el desarrollo profesional de sus colaboradores/as.
Si buscas un entorno laboral que te motive, te desafíe y te permita marcar la diferencia, ¡esta es tu oportunidad! Anímate a formar parte de su equipo y a contribuir al éxito de su organización. ¡Postúlate ahora!
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
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