The role

Health can't wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that's exactly how healthcare works today. You wait, until you can't.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it's coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It's not solely a question of willpower. It's the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

🐼 Who we are

You. Better. With Alan.

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment.

We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 1M+ members, and have reached 770M+ in ARR.

Our team of 700 people (still growing) operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦.

🚀 What you'll build and who you'll work with

You would join the product team that builds the AI agents answering our 1M+ members' questions about their health insurance - reimbursements, coverage, claims, account changes and more - instantly and without waiting for a human.

Our AI agents already fully resolve more than 50% of members' questions. Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan, such as Mo our health companion.

Concretely, you will:

Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf - building the tools, retrieval and context pipelines that give them the right information at the right moment
Make our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities, so members get one seamless experience
Bring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones
Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it
Measure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architecture
Work hand in hand with care experts and product to identify the next topics the AI can fully resolve

⚡ Why this role is special

Direct Impact: Every point of automated resolution means members get help instantly, when they need it the most - and directly drives Alan's scaling, growth and profitability.
Applied AI at scale: You won't build demos. You'll ship AI agents that handle hundreds of thousands of real conversations per month in a regulated, high-stakes domain, where accuracy truly matters.
Frontier problems: Agentic workflows, tool use, evaluation, safety and guardrails, cost and latency trade-offs - you'll tackle the hardest open questions in production LLM systems.
Ownership & Growth: Influence product direction, mentor other engineers, and lead technical initiatives that shape the future of healthcare access.

🔍 What we're looking for

Technical Requirements

5+ years building scalable software systems
Strong backend experience (Python is a plus)
Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation) - ideally shipped to production
An evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better

What we value

You love turning complex problems into elegant solutions
You care about the "why" behind what you build, not just the "how"
You stay on top of a fast-moving AI landscape and are pragmatic about what really works
Humble and still willing to grow (no matter your seniority)

Mission Alignment

Healthcare technology excites you
You understand that insurance isn't just about money - it's about access to care

But above all, we are looking for high potential and curiosity: make sure to show us this when you apply! Everything else is a bonus.

⭐ The Engineering team ⭐

In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves!

Being an engineer at Alan means joining a team of talented, committed and passionate engineers, with a lot of product interaction.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Our process is very simple: those who make product decisions are the same ones who build them.

Our stack is React, Python/Flask, PostgreSQL in a monorepo. If you are not familiar with this stack but are a keen learner, it is totally fine. We deploy daily and believe in distributed ownership - you build it, you own it.

Want to know more? Read this article if you want to discover how life as an Engineer at Alan and this article on our Engineering career path.

To see all our opened Engineering positions, click here!

🌍 How we work

Location: You must be legally eligible to work in France, Belgium or Spain.

Remote work: We offer remote work flexibility, but we value in-person collaboration.

Check here for more information about our everyday life!

🎯 Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor pages for more info.

You want to know more about Alan?

🙌 Perks & Benefits: Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.
🤘 A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work

🔄 A quick note about the process
Note: While you're applying for a specific area, you may join a different engineering team based on where we think you'll have the most impact. Check out descriptions of other areas here.

Hiring process

5 steps·4 interviews·Around one month on average; some candidates finish in a week in all

Screening interview
Introduction to Alan and the role, your current role, job history and aspirations.
Technical skills interview
60 min
Deep dive into the skills the job needs, through a case study and/or situational questions.
Alaner Fit interview
With a founder or senior Alaner · 45 min
Structured interview on past experiences: motivation, mission-driven mindset, communication and growth mindset.
Checkpoint
A call to step back, share feedback and ask questions before the Alan Day.
Reference calls
Alan Day
With several Alaners including your future team
Half or full day, in the office or remote: autonomous work sessions or case studies, lunch with the team, a presentation to 2 or 3 Alaners for some roles, and a debrief.
Decision and offer

·Every applicant gets a reply within 72 hours and an interview slot within 24 hours of giving availability.
·Feedback within 48 hours after each interview and a decision within 48 business hours after the Alan Day.
·All candidates go through the same scripted, skill-based interviews.

About Alan

Alan is a French digital health insurance company that offers a comprehensive health coverage platform for individuals and businesses. Founded in 2016, Alan has grown into a major player in the European HealthTech space, with a strong focus on using technology to simplify health insurance, improve user experience, and provide data-driven healthcare solutions. The company has raised significant funding and is known for its innovative approach to insurance, combining a user-friendly app with a network of healthcare providers.

Alan has a significant presence in Spain, with a growing team in Madrid and Barcelona, and is actively expanding its operations in the Spanish market. The company's work culture is characterized by a strong emphasis on engineering excellence, product innovation, and a mission-driven approach to healthcare. For international professionals, Alan offers a dynamic, fast-paced environment with opportunities to work on cutting-edge technology in a rapidly growing sector, and it values diversity and inclusion.

Industry: HealthTech
Founded: 2016
Employees: 500–1,000
Headquarters: Paris, France
In Spain: Madrid, Barcelona
Website: https://jobeax.com/link/JnLRmBEJ9KJVSpPd

Good to know if you are moving

Alan is a remote-first company, allowing employees to work from anywhere in Spain, with offices in Madrid and Barcelona.
The company offers a comprehensive relocation package for international hires, including visa sponsorship and support with moving.
Alan's work culture is highly collaborative and transparent, with a strong emphasis on employee well-being and mental health.
The company is growing rapidly in Spain, offering significant opportunities for career advancement in a dynamic, international environment.
Alan provides a competitive salary and benefits package, including health insurance, stock options, and a learning budget.

All open roles at Alan

Fullstack Software Engineer (x/f/m) -Automated Resolution

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