Descripción de la vacante
Adecco España
€23,000 - €23,001 a year
Spain, Alcobendas
Front Office Agent en Alcobendas, España is listed on Jobeax. Browse 80,000+ vacancies available.
From Adecco we are looking for a Front Office Agent for an important company located in the Alcobendas area.
You will mainly be responsible for managing and coordinating customer service through different channels, ensuring a quality experience and compliance with the established service indicators.
Your main duties will be:
1. Compliance with the established KPIs following the commercial strategy set by the company.
2. Effective management of the workload of the Customer Service team's tasks (multichannel) (on time and in form).
3. Provide excellent service and meet customer needs (multichannel: phone, email, and other written channels).
4. Management and resolution of incidents and complaints.
5. Management and processing of orders according to the required standards.
6. Management and processing of quotes (prices and deadlines) according to the required standards.
7. Updating the customer database. Detection of errors.
8. Provide support/service to customers (web, our way of working, our value proposition, etc.).
9. Detection of opportunities.
10. Effective prioritization of tasks according to workload. Support/assistance to the rest of the Customer Service areas as required by business needs.
11. Continuous improvement. Seeking the most efficient way to manage work.
12. Use of RS systems and tools.
-Customer orientation
-Knowledge of Office (Word, Excel, PowerPoint)
-Effective teamwork
-Flexibility and adaptability to different work needs
-Organization at work
-Prioritization of tasks
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
Desde Adecco estamos buscando un/a Front Office Agent para una importante empresa ubicada en la zona de Alcobendas.
Te encargarás fundamentalmente de gestionar y coordinar la atención al cliente a través de diferentes canales, garantizando una experiencia de calidad y el cumplimiento de los indicadores de servicio establecidos.
Tus principales funciones serán:
https://jobeax.com/link/JRk9XSIq3KUzZsY0 de los KPIs establecidos siguiendo la estrategia comercial marcada por la empresa.
2.Gestión eficaz del volumen de trabajo de las tareas (multicanal) del equipo de Customer Service (en tiempo y forma).
https://jobeax.com/link/mRqJisqJbKkf0kPv una excelente atención y satisfacer las necesidades del cliente (multicanal: teléfono, email y otros canales por escrito).
4.Gestión y resolución de incidencias y quejas.
5.Gestión y procesado de pedidos según los estándares requeridos.
6.Gestión y procesado de ofertas (precios y plazo) según los estándares requeridos
7.Actualización de la base de datos de clientes. Detección de errores.
https://jobeax.com/link/ZFpOeOLzGHeu4M5q soporte/atención a los clientes (web, nuestra forma de trabajar, nuestra propuesta de valor, etc).
9.Detección de oportunidades.
10. Priorización efectiva de tareas según volumen de trabajo. Soporte/apoyo al resto de áreas de Customer Service por necesidades del negocio.
11. Mejora continua. Búsqueda de la forma más eficiente de gestionar el trabajo.
12. Uso de los sistemas y herramientas de RS.
-Orientación al cliente
-Conocimientos de Office (Word, Excel, PowerPoint)
-Trabajo eficaz en equipo
-Flexibilidad y Adaptabilidad a diferentes necesidades del trabajo
-Organización en el trabajo
-Priorización de tareas
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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