Descripción de la vacante
GeneMind Biosciences
Spain, Bilbao
Field Services Engineer (Remote) en Bilbao, España is listed on Jobeax. Browse 80,000+ vacancies available.
At GeneMind, we are advancing global precision medicine and scientific discovery through innovative next-generation sequencing (NGS) technology, breaking barriers to deliver reliable, high-performance genomic solutions to laboratories, hospitals, and research institutions across the world.
Our Field Service Engineers are the frontline technical ambassadors of GeneMind, building trusted customer relationships, ensuring maximum instrument uptime, and turning technical expertise into tangible customer success. Surrounded by cutting-edge technology, collaborative colleagues, and meaningful work, you will grow professionally, solve impactful challenges, and build a rewarding career in one of the most dynamic industries today.
Field Service Engineer
Reporting to the Service Manager, the Field Service Engineer will own end-to-end on-site and remote service delivery for GeneMind’s high-precision sequencing instruments. This is a customer-centric, hands-on technical role encompassing installation, commissioning, preventive maintenance, hardware troubleshooting, repair, and technical training. You will be responsible for sustaining optimal instrument performance, driving high customer satisfaction, and supporting the reliable operation of genomic testing and research workflows—this is not purely a desk-based role, but a dynamic position requiring field execution and technical problem-solving.
On-time instrument installation & commissioning with zero critical post-installation defects
Effective knowledge transfer to distributor service teams and end-user technicians
Accurate & compliant service documentation , including maintenance records and repair reports
Prepare comprehensive materials, documentation, and packaging for instrument installation, on-site commissioning, and after-sales maintenance, ensuring full readiness for all service activities.
Deliver responsive hardware technical support and maintenance services for customers post-sale, conducting both on-site and remote troubleshooting to resolve malfunctions efficiently.
Design and deliver structured technical training for distributor Field Service Engineers and customer laboratory staff, building their capability to operate and maintain instruments independently.
Perform routine on-site inspections to assess instrument operating status, proactively identify potential issues, and assist customers in maintaining consistent, reliable instrument performance.
Maintain detailed, accurate service records, project documents, and technical reports in compliance with company policies and quality management standards.
Collaborate cross-functionally with sales, application, and R&D teams to share customer feedback, resolve complex technical issues, and improve overall product reliability and customer experience.
Bachelor’s degree or above in Automation, Electronics, Electrical Engineering, Semiconductor, Mechatronics, or related technical disciplines .
GeneMind is a leading global innovator and manufacturer of next-generation sequencing (NGS) systems, powered by independent core intellectual property. We develop and deliver high-performance, reliable sequencing solutions to empower precision medicine, scientific research, and public health initiatives worldwide.
We are deeply committed to fostering an inclusive, supportive workplace that values diversity, professional growth, and collaborative innovation. We prioritize employee development, encourage curiosity, and empower every team member to make a meaningful impact on our mission to advance genomic technology for global health equity.
We provide equal employment opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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