About the role

Purpose: The Field Service Engineer, Ophthalmology is responsible for providing specialized technical service and support for ophthalmic surgical equipment used in cataract, refractive and Ocular Surface Disease (OSD) procedures.

The role is based in Barcelona, covering areas with a strong installed base of ophthalmic medical devices, and requires close proximity to customers to ensure fast, high-quality technical support in operating room environments.

This position plays a key role in maintaining optimal equipment performance, supporting surgeons and clinical staff, and ensuring high customer satisfaction. In addition, the Field Service Engineer contributes to the development of long-term customer relationships and the growth of service contract and service solutions business.

What you'll do

Customer Management

Technical Field Service

Provide first-line on-site technical support for ophthalmic surgical systems, addressing customer issues in hospitals, clinics, and ambulatory surgery centers.
Perform preventive maintenance, safety checks, troubleshooting and repairs in compliance with legal requirements, MDR/MDD regulations, and J&J service policies.
Deliver, install, commission, and validate ophthalmic surgical equipment in operating room settings.
Implement mandatory upgrades, performance improvements, and modifications across the ophthalmic installed base.
Closely monitor system performance and proactively identify potential technical risks impacting surgical procedures.

Customer & Clinical Environment Support

Work directly with surgeons, nurses, and OR staff, ensuring equipment readiness for ophthalmic surgeries.
Act as technical point of contact for key ophthalmology accounts in the assigned territory.
Support critical customer situations outside the assigned territory when required, respecting local regulations.
Collect and communicate customer feedback related to equipment performance and clinical usage.

Reporting & Quality

Perform all activities in accordance with J&J Quality Management System and regulatory standards.
Maintain accurate documentation of installed base, service history, device files, and warranty tracking.
Actively manage and drive the complaint handling process, contributing to continuous product improvement.
Manage spare parts inventory, tools, and test equipment according to internal standards.

Service Sales Support

Proactively support the promotion and sale of service contracts, service packages, and upgrades in collaboration with Sales and Equipment Management.
Identify opportunities for incremental service revenue through technical expertise and customer interaction.

What we're looking for

Associate degree, Bachelor's degree, or equivalent experience in: Medical electronics, Biomedical engineering, Electronics or electromechanics applied to medical devices or similar
Fluency in local language and good professional level of English (spoken and written).
Strong customer-facing skills and ability to work autonomously in clinical environments.
The role is based in Barcelona or Catalonia area

Nice to have

Analytical Reasoning, Business Behavior, Communication, Continuous Improvement, Controls Compliance, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Execution Focus, Facilitation, Incident Management, Project Management Office (PMO), Report Writing, SAP Field Service Management, Service Request Management, Technical Credibility

Education & certifications

Field service experience in the medical device industry is highly valued.
Strong preference for experience with ophthalmic, surgical, or OR-based medical equipment, such as: Cataract or refractive surgery systemsDiagnostic or imaging equipment used in surgical environments
Experience working in hospital operating rooms is highly desirable.

What you'll get

€34,700.00 - €55,430.00

In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees' and companies' performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location's eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.

*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.

How you'll work

Approximately 70% travel within the assigned territory; occasional short-notice travel within EMEA may be required.

About the company & team

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that's reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs - from the pediatric to aging eye - in a patient's lifetime.

Your unique talents will help patients on their journey to wellness. Learn more at https://jobeax.com/link/eMGdixYqqUlOuPXp

The role operates within the European Field Service organization, working closely with the local Equipment Manager, Sales, and Clinical teams, with occasional travel within the EMEA region if required.

Job Category

Professional

All Job Posting Locations

Barcelona, Spain

Required Skills

Femtosecond Laser, Medical Technology, Operating Room (OR), Ophthalmology, Technical Thinking

Field Service Engineer (Ophthalmology)

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