Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cepheid, one of Danaher's 15+ operating companies, our work saves lives, and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world. Learn about the Danaher Business System which makes everything possible.

The Field Application Engineer (FAE) is a field-based expert responsible for delivering exceptional mainly post-sale support to customers, ensuring their needs are met promptly and effectively. In this role, the FAE oversees the successful installation, adoption, and optimization of Cepheid's GeneXpert systems within clinical laboratories across the region. By partnering closely with all customers in the region, the FAE maximizes system uptime, drives adoption, and enhances the commercial value of GeneXpert systems and assays. This position reports to the Customer Care Manager in Spain, it requires remote work and travel to cover South Iberia Territory.

Responsibilities

Conduct pre-installation site assessments, install instruments, configure software and connectivity, and provide ongoing support to customers during the evaluation stage.
Continue to assist after product launch and on assay conversion, assay trainings, implement any necessary hardware or software updates, including connectivity enhancements.
Monitor sites and deliver training on system operation, software, reagents and connectivity.
Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations in a timely, productive, and cost-effective manner.
Interpret customers' needs and take responsibility for resolving issues, coordinating with other functions and liaising with the customer on both administrative and technical matters.
Manage spare parts, including stock levels and inventory for car stock and other required components.

The essential requirement of the Job Include:

Diploma and/or Bachelor's Degree in Engineering and Biology
Bachelor's Degree with experience in Diagnostic industry an advantage
2-3 years' experience in health care / biomedical /handling Medical Devices or experience working with laboratory customers in the region and knowledge of diagnostic market
Fluent in the local language of the region, with a strong command of English.
Knowledge of Portuguese is considered an advantage

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to travel and spend around 80% on the field
Must have a valid driver's license with an acceptable driving record
Ability to lift, move or carry equipment up to 27 kg

It would be a plus if you also possess previous experience in:

Technical support and training experience in reagent and instrumentation for Clinical Diagnostics
Experience with customer base within territory

Benefits

Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives.
Whether it is a health care program or paid time off, our programs contribute to life beyond the job.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world's most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow.

The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact.

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Field Application Engineer

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