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F&B Manager Hilton Mallorca-Galatzo
¿Te apasiona la hospitalidad y quieres ser parte de una de las compañías más grandes y de más rápido crecimiento en el mundo? Únete a Hilton Mallorca-Galatzo como F&B Manager, donde tendrás la oportunidad de formar parte de un equipo increíble en la industria de la hospitalidad. Con más de 7,500 propiedades y un legado de más de 100 años, Hilton se dedica a brindar la mejor atención a nuestros huéspedes y compartir la luz y la calidez de la hospitalidad. Si te encanta interactuar con personas y ofrecerles una experiencia excepcional, ¡este es el lugar para ti! Ven y sé parte de nuestra misión de ser la compañía más hospitalaria del mundo.
Responsibilities
Definir junto con Dirección General la estrategia del área F&B. Elaborar presupuestos, forecast y planes de acción. Diseñar nuevos conceptos gastronómicos y de bebidas.
Supervisar restaurantes, bares, room service, banquetes y eventos. Coordinar cocina y sala. Velar por la excelencia operativa y estándares de servicio 5★.
Dirigir y desarrollar el equipo de restaurantes y bares. Definir organigramas, dimensionamiento de plantilla y contrataciones. Implementar formación y desarrollo.
Elaborar y controlar presupuesto del departamento. Optimizar costes, márgenes y rentabilidad. Analizar KPIs (RevPASH, food cost, beverage cost, ratio de personal).
Mantener presencia en puntos de venta, interactuar con clientes VIP. Gestionar feedback y reclamaciones. Coordinar encuestas de satisfacción y planes de mejora.
Garantizar cumplimiento APPCC, PRL, normativa de alérgenos y seguridad laboral. Supervisar aplicación del Convenio de Hostelería de Baleares.
Requirements
Formación superior en Dirección Hotelera, Restauración o similar.
Experiencia mínima de 5-7 años en gestión de F&B en hoteles de lujo (4★ Sup o 5★).
Idiomas: castellano, inglés (C1-C2), valorable alemán u otros.
Experiencia en liderazgo de equipos multiculturales.
Dominio de control de costes, presupuestos y herramientas de gestión hotelera (A3, Nivimu, SAP, POS, Power BI).
Excelentes dotes de liderazgo, visión estratégica, orientación a resultados y capacidad de negociación.
Requisitos Estudios mínimos Ciclo Formativo Grado Superior Experiencia mínima Al menos 3 años Requisitos mínimos • Experiencia previa de al menos 3 años en posiciones de responsabilidad dentro del área de restauración en hoteles o establecimientos turísticos.
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