Expert en España

You must:

Be available to work a schedule that depends on business needs and may include nights, weekends, and holidays at the Apple Store. You must also arrive on time and fulfill your scheduled hours, in line with local regulations and any approved accommodations.

Have experience in retail, sales, or related fields.

Be fluent in the local language, both spoken and written (sign language assistance is provided).

You can:

Demonstrate knowledge of Apple products and services.

Demonstrating a track record of top-tier results in sales and customer experience.

Customize solutions based on customer needs and communicate them effectively.

Resolving customer inquiries with your customer service, training, and presentation skills.

Work in a dynamic environment and often attend to multiple people at once.

Stay informed and deepen your knowledge of Apple products and services, as well as those from other manufacturers, to enhance the customer experience.

Help and train the rest of the store with your knowledge and experience.

Apple Retail is where the best of Apple comes together. We use our knowledge to help people do what they love through experiences that only happen at Apple. We believe inclusion is a shared responsibility, and we work to foster a culture where everyone feels welcome and motivated to do their best work.

As an Expert, you have in-depth knowledge of products and services across the entire Apple ecosystem. You excel at selling products, presenting all Apple services, and delivering exceptional customer experiences. You set an example of how to have great conversations with customers and guide others to achieve results.

Achieving and maintaining high standards of sales and customer service at Apple by understanding customer needs, identifying opportunities to create owners, presenting products and services, and explaining the most suitable purchasing options.

Know Apple products, services, and purchasing options, as well as the sales processes of the Product Zone, and take the initiative to stay up to date.

Support store teams when needed by sharing your knowledge of Apple products, services, and purchasing options, as well as helping them offer purchasing opportunities.

Maintain accuracy and follow guidelines.

Perform other tasks as needed, such as assisting customers in other areas of the store.

Contribute to an inclusive environment by respecting individual differences and showing curiosity and a commitment to learning.

Put Apple's values of inclusion and diversity into practice in daily tasks.