Descripción de la vacante
Have the right to work in Spain
Spain
ES - Technical Specialist: Full-time, part-time, and part-time temporary en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
Apple Retail is where the best of Apple comes together. We use our knowledge to help people do what they love through experiences that only happen at Apple. We believe inclusion is a shared responsibility, and we work to foster a culture where everyone feels welcome and motivated to do their best work.
As a Technical Specialist, you provide technical support and specialized troubleshooting to all customers while generating enthusiasm for Apple products and services. You provide exceptional service and help customers get the most out of their Apple products.
You also ensure that customers are aware of repair options and Apple products and services.
You expand your knowledge and stay up to date on Apple products and services and the Genius Bar repair processes to ensure repairs are efficient and of high quality.
You help customers with issues related to their Apple products or software with care and empathy, using all the tools and resources Apple provides.
You perform troubleshooting, diagnose, and resolve issues regarding Apple hardware and software.
Collaborate with your Managers to identify recurring repair issues and other service concerns, and ensure feedback is sent to Apple.
You provide excellent service to customers by understanding their needs, identifying opportunities to create loyal customers, presenting product and service recommendations, and explaining the most suitable purchasing options.
Perform other tasks as needed, including assisting with customer-facing activities inside or outside the sales floor.
Contribute to an inclusive environment by respecting individual differences and showing curiosity and a commitment to learning.
Put Apple's values of inclusion and diversity into practice in daily tasks.
You must be available to work a schedule that depends on business needs and may include nights, weekends, and holidays at the Apple Store. Additionally, you must be able to work and fulfill your schedule regularly, in accordance with local regulations and any approved accommodations.
You must also be proficient in the local written and spoken language (assistance for sign language is provided).
You can:
You demonstrate technical knowledge of Apple products and services.
You follow troubleshooting steps to identify the source of a technical issue in a customer service environment.
You handle customer service issues with empathy and strong interpersonal skills.
You stay informed and regularly deepen your knowledge of Apple products and services and other manufacturers' products to improve the customer experience.
You work in a dynamic environment and handle multiple tasks simultaneously.
You work as part of a team and share responsibilities.
You are a person who can be trusted to handle sensitive or confidential information, always respecting Apple's core values.
You are curious and eager to learn from others and help them grow.
Apple Retail es donde se reúne lo mejor de Apple. Usamos nuestros conocimientos para ayudar a las personas a hacer lo que les gusta mediante experiencias que solo se dan en Apple. Creemos que la inclusión es una responsabilidad compartida, y trabajamos para promover una cultura en la que todo el mundo se sienta bienvenido y motivado para hacer su mejor trabajo.
Como Technical Specialist, ofreces a todos los clientes soporte técnico y troubleshooting especializado al tiempo que generas entusiasmo en torno a los productos y servicios de Apple. Ofreces una atención excepcional y ayudas a los clientes a sacar todo el partido de sus productos Apple.
También te aseguras de que los clientes conocen las opciones de reparación y los productos y servicios de Apple.
Aumentar tus conocimientos y estar siempre al día de los productos y servicios de Apple y los procesos de reparación del Genius Bar para que las reparaciones sean eficientes y de alta calidad.
Ayudar a los clientes ante problemas con sus productos o software de Apple con atención y empatía usando todas las herramientas y recursos que ofrece Apple.
Hacer el troubleshooting, diagnosticar y resolver dudas sobre las reparaciones para determinado hardware y software de Apple.
Colaborar con tus Managers para identificar problemas recurrentes en las reparaciones y otras cuestiones sobre el servicio y asegurarte de que el feedback se envía a Apple.
Ofrecer una atención excelente a los clientes entendiendo sus necesidades, identificando oportunidades para crear propietarios, presentando recomendaciones de productos y servicios y explicando los modos de compra más adecuados.
Hacer otras tareas según sea necesario, como ayudar en actividades de cara a los clientes dentro o fuera del floor.
Contribuir a crear un entorno inclusivo respetando las diferencias de cada persona y mostrando curiosidad por seguir aprendiendo.
Poner en práctica los valores de inclusión y diversidad de Apple en las tareas del día a día.
Debes estar disponible para trabajar en un horario que depende de las necesidades del negocio y que puede incluir noches, fines de semana y festivos en el Apple Store. Además, debes ir a trabajar y cumplir tu horario regularmente, de acuerdo con la normativa local y las adaptaciones que se hayan aprobado en tu caso.
También debes dominar el idioma local escrito y hablado (se ofrece ayuda para la lengua de signos).
Puedes:
Demostrar conocimientos técnicos de los productos y servicios de Apple.
Seguir los pasos de troubleshooting para identificar el origen de un problema técnico en un entorno de atención a clientes.
Afrontar los problemas de atención a clientes con empatía y buenas habilidades interpersonales.
Informarte y profundizar periódicamente en tus conocimientos sobre los productos y servicios de Apple y otros fabricantes para mejorar la experiencia de los clientes.
Trabajar en un entorno dinámico y atender a varias tareas al mismo tiempo.
Trabajar en equipo compartiendo responsabilidades.
Ser una persona en la que poder confiar a la hora de manejar información delicada o confidencial, respetando siempre los valores fundamentales de Apple.
Tener curiosidad por aprender de otras personas y ayudarlas a crecer.
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