Descripción de la vacante
Full-time hours
Spain
English Speaking Customer Service Team Leader (Backup) en España is listed on Jobeax. Browse 80,000+ vacancies available.
You will be key to our new business partner's success, as you will lead a team of highly skilled Representatives and be held responsible for their performance and satisfaction at all times.
You will report directly to the Operations Manager and work with your fellow team leaders to further improve overall performance without losing sight of your team's KPIs.
You will oversee the preparation of service, develop new opportunities and translate data into concrete actions, analyze reports, identify trends and ensure planning, KPIs and employee satisfaction targets are achieved at individual and team level.
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
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