Descripción de la vacante
Michael Page España
€35,000 a year
Spain, Madrid
English Customer Success UK Market en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Recognized company in the healthcare sector, seeking a profile with native English level to join their customer service team.
* Be the first point of contact for end customers in Spain, acting as a liaison and advisor, ensuring they are attended to with responsiveness, respect, and according to their expectations.
* Handle incoming calls with professionalism, speed, and friendliness.
* Accurately identify the customer's need or problem.
* Provide effective solutions from the first contact.
* Manage inquiries, incidents, and complaints decisively.
* Guarantee a positive experience in every interaction.
* Build brand trust and loyalty.
* Show a proactive attitude and a customer-centric approach.
* Permanent contract directly with the company.
* Salary: €35,000 gross per year + 35% variable
* Full-time: Monday to Friday from 9am to 6pm
* Office in central Madrid, well connected
* Benefits: meal vouchers, health insurance, life insurance, pension plan
* 1 day of remote work per week, and if you live more than 1 hour away, it can be 2 days.
Recognized company in the healthcare sector
* Native English level
* Knowledge of another language such as Portuguese is a plus, but not a requirement
* Previous experience in customer service departments
* Solution-oriented mindset: ability to move quickly through a resolution process after identifying the root cause of an issue.
* Excellent verbal and written communication skills with a great customer service attitude.
* High school diploma.
Reconocida empresa dentro del sector salud, se encuentra en búsqueda de un perfil con nivel nativo de inglés para formar parte de su equipo de customer service.
* Ser el primer punto de contacto con sus clientes finales en España, funcionando como punto de unión y actuando como asesor, asegurando que sean atendidos con reactividad, respeto y de acuerdo con sus expectativas.
* Atender llamadas entrantes con profesionalismo, rapidez y amabilidad.
* Identificar de forma precisa la necesidad o problema del cliente.
* Ofrecer soluciones eficaces desde el primer contacto.
* Gestionar consultas, incidencias y reclamaciones de manera resolutiva.
* Garantizar una experiencia positiva en cada contacto.
* Generar confianza y fidelización en la marca.
* Mostrar actitud proactiva y enfoque customer centric.
* Contrato Indefinido directamente con la Empresa.
* Salario 35.000€ bruto/anual + variable de un 35%
* Jornada completa: lunes a viernes de 9h a 18h
* Oficina en Madrid centro, bien comunicado
* Beneficios: Ticket Restaurant, seguro salud, seguro de vida, plan de pensiones
* 1 día teletrabajo a la semana y si vives a más de 1 hora, pueden ser 2.
Reconocida empresa dentro del sector salud
* Nivel Nativo de Inglés
* Valorable hablar otro idioma como el portugués, no siendo un requisito
* Experiencia previa en departamentos de customer service
* Mentalidad orientada a soluciones: capacidad para avanzar rápidamente en un proceso de solución tras identificar la causa raíz de un problema.
* Excelentes habilidades de comunicación verbal y escrita con una excelente actitud de atención al cliente.
* Título de bachillerato.
This job was automatically translated to English, .
Vacantes similares
CV-Library
... Role Description We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, ...
Spain, Valencia
Hybrid
Original Advert Join Our Team & Make an Impact Are you passionate about building strong client relationships and driving success? We are looking for a Customer Success Manager to help expand our German market and ensure our clients maximize the value of our digital learning solutions. As a key partner to our clients, you ...
Spain
Permanent contract
... customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus. - Fluent in Polish & English; additional languages like Ukrainian, German, French, or Spanish are a plus. - Confident communicator who can simplify complex tools and engage a variety of customer profiles. - Empathetic, ...
Spain
Permanent contract
... customer success roles — ideally in SaaS or tech environments. A background in hospitality is a plus. - Fluent in Polish & English; additional languages like Ukrainian, German, French, or Spanish are a plus. - Confident communicator who can simplify complex tools and engage a variety of customer profiles. - Empathetic, ...
Spain
Full-time hours
... availability, and book appointments online easily. 📱💻 Since our integration in 2017 with the Docplanner group, a multinational company with a presence in more than 13 markets and global offices, we have achieved significant milestones. Backed by seven successful funding rounds from investors like One Peak Partners and Goldman Sachs, ...
Spain
Have the right to work in Spain
... decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code. * Outside China and India WHAT YOU'LL NEED TO BE SUCCESSFUL Required • 5+ years in a customer success, account management, or client services role within a B2B SaaS environment. • Demonstrated ability to manage a ...
Spain
Full-time hours
... buyers, and with support on ticket patterns. - Partner with product and analytics on lifecycle experiments and instrumentation. Requirements - 2+ years in Customer Success, Account Management, or Retention in a high-volume, low-ACV environment such as a marketplace, self-serve SaaS, or transactional product with hundreds ...
Spain
Permanent contract
... them. You speak their language, ensuring that every recommendation aligns with their business objectives. Most of our CSMs today have: - Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company. - A deep understanding of marketing, community management, ...
Spain
Fully remote
... About the role BRAME is a fast-growing SaaS scale-up in the MarTech space and is building the leading SaaS solution for gamification marketing in Europe. - Our customers? Brands that everyone knows. - Our mission? Making marketing tangible and interactive . What you'll do BRAME is growing and our Customer Success Team needs ...
Spain
Full-time hours
... primarily align its working hours and customer coverage with international markets, with flexibility to collaborate across regions when needed. - Our Customer Success team is fully remote, thriving on asynchronous communication and collaboration through Slack channels and detailed documentation. We hold weekly customer syncs, ...
Spain
Hybrid
... management space. We are proud to announce that in February 2026, G2 named Cledara one of the Best UK Software Companies. This prestigious recognition follows our success in the G2 Winter 2025 Report, where we earned 16 badges for SaaS Spend and SaaS Operations Management. Our high ratings for usability and customer relationships ...
Spain
Permanent contract
... problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Launches customer outreach campaigns. - Generates monthly statistics on customer feedback and customer support KPIs. - Maintains customer records, provides troubleshooting guidance ...
Spain
Full-time hours
... Bonus points: experience with SonarQube, SAST/AppSec tooling, or developer platforms; customer-facing experience (solutions engineering, consulting, support, customer success); Java or another modern language; comfort in Linux; hands-on with AI coding assistants or agentic development. Languages - Be fluent in English; additional ...
Spain
Fully remote
... more value from the product they already pay for is central to that. The Purpose of This Role You'll drive adoption of Influee's features across our entire customer base: inside the product first, through segmented communication second. This is a customer success role built for scale, not for one-to-one account management. ...
Spain
Full-time hours
... buyers, and build loyal Harvey advocates. - Success Metrics : Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI. - Expansion and Renewal : Collaborate with Account Executives to maintain customer renewal readiness and leverage customer needs ...
Spain
Permanent contract
... Internet a safer place! As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ...
Spain
Permanent contract
About the role The Customer Success Manager (CSM) is accountable for end-to-end client success for a client supported within a Strategic POD. This role is responsible for customer relationship and P&L management of (a) strategic account(s). The CSM acts as the primary client owner, ensuring service excellence, operational ...
Spain
Have the right to work in Spain
About the role The Customer Success Manager (CSM) is responsible for driving ongoing platform adoption, transaction volume, and long-term engagement across an assigned portfolio of existing Referral Partners and Agencies (RPAs). The role focuses on deepening relationships post-sale, embedding the Redpin platform into daily ...
Spain
Have the right to work in Spain
... sources. - Maintain accurate CRM records and workspace activity. - Collaborate with Operations, Product, Compliance, and Commercial teams to deliver excellent customer outcomes. What we're looking for - Professional Experience: Proven track record in Customer Success, Account Management, Commercial Sales, Financial Services, ...
Spain
€2,800 a month
... looking for a talented Customer Success Manager to join our global team and grow alongside us. Your daily tasks will entail: - Working with high-profile B2B customers globally, with a primary focus on accounts in the US - Acting as an ecommerce advisor for managed customers to help grow their ecommerce business by unlocking ...
Spain