Descripción de la vacante
Have the right to work in Spain
Spain
Director of Client Services | Experiential Marketing en España is listed on Jobeax. Browse 80,000+ vacancies available.
This job was automatically translated to English, .
Our client creates memorable experiences that connect brands and people. We are now looking to add a Customer Service Director to the team in Madrid, someone with a passion for corporate events, conferences, congresses, and large-scale fairs, and with a strategic vision of experiential marketing.
Mission of the role:
Lead the strategic relationship with the agency's clients, ensuring account growth, excellence in project delivery, and business profitability. The role will be responsible for building long-term relationships with key clients, coordinating multidisciplinary teams, and ensuring that proposals and executed events deliver real value to brands.
1. Strategic account management
Lead the relationship with strategic clients and key agency accounts.
Identify growth opportunities, cross-selling, and business development within existing accounts.
Act as a senior point of contact for clients' marketing, communication, or brand departments.
Ensure high levels of client satisfaction and loyalty.
2. Account team leadership
Lead and develop the account team.
Establish work processes, planning, and coordination among teams (creative, production, strategy, content, etc.).
Foster the professional development of the team.
3. Project and delivery supervision
Supervise, alongside account directors, the design and execution of events, brand experiences, activations, and special projects.
Ensure compliance with timelines, budgets, and quality standards.
Anticipate risks and provide proactive solutions for the client.
4. Business development
Participate in pitching processes and competitions alongside the strategic and creative teams.
Identify opportunities with new clients and sectors.
Contribute to defining the agency's value proposition.
5. Financial management
Responsible for account profitability and project margin control.
Oversee budgets, forecasts, and invoicing.
Optimize resources and processes to maximize operational efficiency.
- 15 years of experience in event agencies, experiential marketing, or communication/activation agencies.
- Previous experience leading account teams and large corporate clients.
- Proven track record in managing complex projects and large-scale events.
Key competencies:
- Leadership and team development.
- Strong client orientation and relationship-building skills with senior stakeholders.
- Strategic vision of the events business and brand experience.
- Ability to manage multiple projects simultaneously.
- Strong results and profitability orientation.
Education:
- Bachelor's degree in Marketing, Communication, Advertising, Business Administration, or a related field.
- Additional training in event management, experiential marketing, or business management will be valued.
Languages:
- Native Spanish.
- Advanced English (essential for international projects).
Leading company in experiential marketing, live events, and brand experience creation, with over 40 years of history and a very strong position in the sector. Its activity ranges from large corporate events, conferences, and congresses to creative projects, immersive spaces, and large-scale sports events.
Nuestro cliente crea experiencias memorables que conectan marcas y personas. Ahora buscamos incorporar en el equipo en Madrid a un/a Director de Servicios al Cliente, alguien con pasión por los eventos corporativos, congresos, convenciones y grandes ferias, y con una visión estratégica del marketing experiencial.
Misión del puesto:
Liderar la relación estratégica con los clientes de la agencia, garantizando el desarrollo de cuentas, la excelencia en la entrega de proyectos y la rentabilidad del negocio. Será responsable de construir relaciones de largo plazo con clientes clave, coordinar equipos multidisciplinares y asegurar que las propuestas y eventos ejecutados aporten valor real a las marcas.
1. Gestión estratégica de clientes
Liderar la relación con clientes estratégicos y cuentas clave de la agencia.
Identificar oportunidades de crecimiento, cross-selling y desarrollo de negocio dentro de las cuentas existentes.
Actuar como interlocutor senior ante direcciones de marketing, comunicación o marca de los clientes.
Garantizar altos niveles de satisfacción y fidelización de clientes.
2. Dirección del equipo de cuentas
Liderar y desarrollar el equipo de cuentas.
Establecer procesos de trabajo, planificación y coordinación entre equipos (creatividad, producción, estrategia, contenidos, etc.).
Fomentar el desarrollo profesional del equipo.
3. Supervisión de proyectos y delivery
Supervisar, junto con los directores de cuentas, el diseño y ejecución de eventos, experiencias de marca, activaciones y proyectos especiales.
Garantizar el cumplimiento de timings, presupuestos y estándares de calidad.
Anticipar riesgos y asegurar soluciones proactivas para el cliente.
4. Desarrollo de negocio
Participar en procesos de pitching y concursos junto con los equipos estratégicos y creativos.
Detectar oportunidades de nuevos clientes y sectores.
Contribuir a la definición de la propuesta de valor de la agencia.
5. Gestión económica
Responsable de la rentabilidad de las cuentas y del control de márgenes de los proyectos.
Supervisar presupuestos, forecasts y facturación.
Optimizar recursos y procesos para maximizar la eficiencia operativa.
- 15 años de experiencia en agencias de eventos, experiential marketing o agencias de comunicación/activación.
- Experiencia previa liderando equipos de cuentas y grandes clientes corporativos.
- Historial demostrado en gestión de proyectos complejos y eventos de gran escala.
Competencias clave:
- Liderazgo y desarrollo de equipos.
- Alta orientación al cliente y habilidades de relación con stakeholders senior.
- Visión estratégica del negocio de eventos y experiencia de marca.
- Capacidad de gestión simultánea de múltiples proyectos.
- Fuerte orientación a resultados y rentabilidad.
Formación:
- Licenciatura o grado en Marketing, Comunicación, Publicidad, ADE o similar.
- Se valorará formación adicional en gestión de eventos, marketing experiencial o business management.
Idiomas:
- Español nativo.
- Inglés alto (imprescindible en proyectos internacionales).
Compañía líder en marketing experiencial, eventos en vivo y creación de experiencias de marca, con una trayectoria de más de 40 años y un posicionamiento muy sólido en el sector. Su actividad abarca desde grandes eventos corporativos, convenciones y congresos, hasta proyectos creativos, espacios inmersivos y competiciones deportivas de gran escala.
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