Digital Technical Support Engineer en Madrid, España

Spain, Community of Madrid, MadridR5027738SpainCustomer SupportJob descriptionAt Envista, we are dedicated to advancing dental care through innovation, technology, and trusted partnerships. As one of the world's leading dental companies, we bring together a portfolio of industry-leading brands that help dental professionals improve patient outcomes and transform smiles every https://jobeax.com/link/MlvSahIBvkfnhyMB, an Envista company, is a global leader in orthodontics, trusted by clinicians around the world for over 60 years. From traditional orthodontic solutions to cutting-edge digital technologies, Ormco continues to drive innovation that empowers orthodontists to deliver exceptional patient https://jobeax.com/link/UxuviwSKb9cylowu are looking for a Digital Technical Support Engineer to join our team and play a key role in supporting the technology behind our digital orthodontic https://jobeax.com/link/9ZLBGVxnV4HqXtuY You'll DoAs a Digital Technical Support Engineer, you will provide advanced technical support for software, hardware, networking, and electro-mechanical systems used across our digital orthodontic portfolio. Acting as a key escalation point, you'll collaborate closely with support teams, engineers, and product experts to resolve complex technical issues and continuously improve the customer https://jobeax.com/link/NfKu17xn3PQ6gnFL Responsibilities:Diagnose, troubleshoot, repair, and debug complex electro-mechanical equipment, software applications, computer systems, and networked or wireless https://jobeax.com/link/mYqGiCew5mgE5Klx as the highest escalation point for complex Level 3 application and technical support issues related to digital orthodontic software, web services, desktop environments, computer systems, network connections, and https://jobeax.com/link/3uByffEhANtnT7AX advanced technical support to internal teams including Product Support, Engineering, and Technical https://jobeax.com/link/I36E9rgFukYUdQyD and resolve issues escalated by first-line support teams when standard troubleshooting has not resolved the https://jobeax.com/link/Xdqnm3dsHd0RDaIh product repairs, updates, testing, and validation activities in an office-based https://jobeax.com/link/E3awVduUewNFSVoC with Engineering and Product Development teams to identify and communicate product defects, software bugs, reliability concerns, and maintenance https://jobeax.com/link/wtRvCyNAbJNRzAvZ new product releases, updates, and technical processes to ensure successful implementation and https://jobeax.com/link/gm63DzemENLtjvNB and maintain technical documentation, troubleshooting guides, and knowledge-base https://jobeax.com/link/29Gr5RFIPGHscYmD customer interactions, technical findings, issue trends, and support activities in CRM, Jira, or other support systems while following company policies, procedures, and quality https://jobeax.com/link/yrY1HM2WISHjaqr3 technical training and knowledge-sharing sessions to support teams and internal https://jobeax.com/link/gGyapPLU9GlS9Tat timely communication and ownership of technical issues through to resolution.#LI-ZV1Job requirementsWhat We're Looking ForBachelor's degree in Engineering, Computer Science, Information Technology, Biomedical Engineering, or a related technical field.3–5 years of experience in technical, application, IT operations, or software support, including complex incident resolution, end-user support, remote troubleshooting, and https://jobeax.com/link/Xm2QTf52WYilJyxP troubleshooting skills and technical knowledge across Windows, Mac systems, file systems, access permissions, SQL, relational databases, SQL Server concepts, TCP/IP, and REST https://jobeax.com/link/XV33itwlXwA8EgWf with support tools such as Jira, Confluence, Salesforce, or similar platforms, with the ability to document findings, troubleshooting steps, workarounds, resolutions, and support materials https://jobeax.com/link/kOtzgs177zcohX1p IT or technical support certifications are a plus, such as ITIL, Microsoft, AWS, CCNA, HDI, or equivalent;Experience working with software, computer systems, networking technologies, or electro-mechanical https://jobeax.com/link/HhRdSoE58B5khq5o English required; Spanish or another European language is a https://jobeax.com/link/YRyzavsPETytA3ok communication skills with a professional, customer-focused attitude and the ability to explain technical topics clearly to technical and non-technical https://jobeax.com/link/tA7Ny4st6Uw3dilD QualificationsOrganized, detail-oriented, proactive, and able to manage multiple priorities independently while working well in a team https://jobeax.com/link/FMGbOVxa4WJH6O0R organizational skills with the ability to manage multiple priorities.A collaborative mindset and passion for delivering excellent customer https://jobeax.com/link/axlt5Swkmvh3Txam within medical devices, healthcare technology, dental technology, manufacturing, or related industries is an advantage. experience in software development, quality assurance, digital healthcare, dental technology, CAD/CAM, or digital manufacturing workflows is https://jobeax.com/link/TYdi8vmjZ36ITwDP Join Ormco?Work for a global leader in orthodontic https://jobeax.com/link/VUCXmngKTOelxB9s part of a collaborative and international https://jobeax.com/link/RqmnSCWdsvwXS27O exposure to cutting-edge digital technologies transforming https://jobeax.com/link/76GztP4yEcFadBvm to solutions that make a real impact on clinicians and patients https://jobeax.com/link/5uoOOhRcWcrV7Zwq your career in a company committed to innovation, growth, and continuous https://jobeax.com/link/Qw2uwUFnwWZu2OnW us and help create the technology behind confident https://jobeax.com/link/FdPofmpkfVcEpxaV Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation https://jobeax.com/link/qGjFDixOHlSFFF1f Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan.-Operating Company:OrmcoEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in https://jobeax.com/link/Xy8opEO6f4ML8PQM and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: moreOrmcoOperating Company:OrmcoLocation:Spain, Community of Madrid, MadridDate Posted:October 29 , 2026Req Number:R5027738BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and https://jobeax.com/link/ozelx62rbNHcyLpD & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their https://jobeax.com/link/8R2ZsifqZNrs4VvU & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life https://jobeax.com/link/PAA21sNcP1qZjIVz Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters https://jobeax.com/link/aoALtLbfm4WsOkPl & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with https://jobeax.com/link/LtybcG5VCmviyH1B hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.