HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit https://jobeax.com/link/tP1smfzZ3SrflBvQ

About the Role

We are seeking a Deskside Support Engineer to provide on‑site IT support at one of our client’s locations in Madrid . This is a client‑facing role , requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‑user IT issues and will deliver high‑quality technical support services.

Key Responsibilities

Provide hands‑on deskside support to end users at the client site
Troubleshoot and resolve hardware, software, and workplace IT issues
Act as an on‑site point of contact for IT‑related requests when required
Deliver a consistently high level of customer service in a client‑facing environment
Communicate clearly with users and stakeholders in Spanish and English
Log, update, and resolve tickets in line with agreed SLAs and processes
Escalate complex issues appropriately while maintaining ownership and follow‑up

Required Experience & Skills

Minimum 2.5 years of technical experience providing end‑user IT support
Proven experience in a deskside / on‑site support role
Strong communication and interpersonal skills
Comfortable working directly with clients and stakeholders
Ability to work independently and manage priorities in a live environment

Nice to Have

Experience supporting enterprise environments
Familiarity with IT service management tools and ITIL practices
Exposure to Microsoft 365, Windows, and workplace technologies

Required Language Thresholds:

Fluent in Spanish
English ( B2 Level)

Why Us

Permanent contract
Competitive salary
Private health and life insurance from day one in the company
Working hours: Monday to Friday

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

Candidate privacy notice:

Deskside Engineer - Client Site (Madrid)

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