Descripción de la vacante
Adecco España
€24,000 - €26,000 a year
Spain, Madrid
Debt Collection Team Leader en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Do you have experience leading teams in debt collection and debt management environments? We are looking for a Contact Center Team Leader to join a growing project, where you will play a key role in the operational management of the service, team development, and achievement of objectives.
What will your mission be? You will be responsible for coordinating and supervising the daily activity of the team of agents, ensuring service quality, compliance with indicators, and optimization of debt recovery processes.
Main duties- Supervise and coordinate the Contact Center team of agents, currently made up of 4 people and expected to grow over the coming months.
What are we looking for?Essential requirements- Minimum 2 years of experience in a debt collection or debt management Contact Center.
We will especially value- Experience in Salesforce Service Cloud.
Education- Higher-level vocational training or university degree.
What do we offer?- Start date as soon as possible.
If you are looking for a new professional challenge and have experience managing debt collection teams, we want to meet you. Apply and join the project!
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
¿Tienes experiencia liderando equipos en entornos de recobro y gestión de deuda? Buscamos un/a Team Leader de Contact Center para incorporarse a un proyecto en crecimiento, donde tendrás un papel clave en la gestión operativa del servicio, el desarrollo del equipo y la consecución de objetivos.
¿Cuál será tu misión?Serás la persona responsable de coordinar y supervisar la actividad diaria del equipo de agentes, garantizando la calidad del servicio, el cumplimiento de indicadores y la optimización de los procesos de recuperación de deuda.
Funciones principales- Supervisar y coordinar el equipo de agentes del Contact Center, actualmente formado por 4 personas y con previsión de crecimiento durante los próximos meses.
¿Qué buscamos?Requisitos imprescindibles- Experiencia mínima de 2 años en Contact Center de recobro o gestión de deuda.
Valoraremos especialmente- Experiencia en Salesforce Service Cloud.
Formación- Ciclo Formativo de Grado Superior o titulación universitaria.
¿Qué ofrecemos?- Incorporación lo antes posible.
Si buscas un nuevo reto profesional y cuentas con experiencia en gestión de equipos de recobro, queremos conocerte. ¡Inscríbete y únete al proyecto!
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
This job was automatically translated to English, .
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