Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new . We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us?
JOB DESCRIPTION:
The Care & Shipping Data Analytics team turns operational data into actionable insights to improve process efficiency and customer satisfaction across Customer Care, Seller Care, Quality and Shipping. We partner with business stakeholders, maintain monitoring tools and provide clear recommendations to support both day-to-day operations and long-term decisions. Our work helps teams make better, data-informed decisions across the business.
Be a part of the movement. Join the circular revolution.
YOUR MISSION (IF YOU ACCEPT IT): ?
Conduct in-depth analyses to help Operations Specialists improve process efficiency and]]>
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