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Customer Success | Onboarding Specialist en España - Jobeax

Customer Success | Onboarding Specialist en España is listed on Jobeax. Browse 80,000+ vacancies available.

This job was automatically translated to English, .

Description

¡Join the artificial intelligence revolution at Vidext! 🚀

Corporate communication needs to change because the way we consume content has already changed.

Vidext is a scale-up transforming how companies create, share, and measure their content, through an intelligent communication platform that empowers teams with AI.

We already work with more than 220 companies like Iberdrola, Loewe, ISDIN, or Mapfre. Now we are looking for someone eager to learn and contribute from day one.

Are you passionate about technology, the startup environment, and want to develop your career as a Customer Success specialist focused on onboarding? We are looking for you to join our team at Vidext!

🌟 What will your missions be?

Lead the onboarding process for new clients, ensuring a smooth experience from signing to launch.
Guide and train clients in using the platform/product, translating complex processes into clear and adapted explanations for each audience.
Coordinate and manage implementation projects, establishing schedules, priorities, and deliverables with multiple accounts in parallel.
Support project customization, assisting with design, layout, and configuration to ensure a solution aligned with the client's identity.
Act proactively, anticipating questions or needs and offering recommendations before issues arise.
Maintain close and professional communication with different stakeholders, reinforcing trust and satisfaction from the start of the relationship.
Identify opportunities for continuous improvement in the onboarding process and provide feedback to the internal team (product, support, sales).

Requirements

💼 The profile we are looking for:

Previous experience in Customer Onboarding, Customer Success, or as an Implementation Specialist (ideally in SaaS or digital environments is a plus).
Communication and training skills: able to explain complex processes clearly and pedagogically.
Project management and organization skills with multiple clients.
Attention to detail and aesthetic sensibility to assist with design, layout, and customization.
Proactivity: you don't wait for the client to ask; you anticipate and propose.
Ability to manage priorities and respond with agility in changing environments.
High level of Spanish and English (oral and written).

🌟 What do we offer you at Vidext?

Fixed salary: €26,000-€34,000 gross annually + variable
Permanent contract from the start.
Tax benefits: meal, transportation, and childcare.
23 vacation days to disconnect and recharge, plus Christmas Eve and New Year's Eve off to enjoy the holidays.
Young and dynamic team in a growing startup, with a collaborative environment and constant support.
Learning and professional development opportunities with real chances to grow and train.
Work model: hybrid
Flexible hours and intensive workday on Fridays and during the summer.

If you are ready to be part of our story, apply now! We are eager to meet you and build the future of corporate communication together.

#Vidext #ArtificialIntelligence #CustomerSuccess #StartupLife

Descripción

¡Únete a la revolución de la inteligencia artificial en Vidext! 🚀

La comunicación corporativa necesita cambiar porque la forma en que consumimos contenido ya ha cambiado.

Vidext es una scale-up que está transformando cómo las empresas crean, comparten y miden su contenido, mediante una plataforma de comunicación inteligente que empodera a sus equipos con IA.

Ya trabajamos con más de 220 empresas como Iberdrola, Loewe, ISDIN o Mapfre. Ahora buscamos a alguien con ganas de aprender y aportar desde el primer día.

¿Te apasiona la tecnología, el ambiente startup y quieres desarrollar tu carrera como Customer Success con enfoque a Onboardings? ¡Te estamos buscando para unirte a nuestro equipo en Vidext!

🌟 ¿Cuáles serán tus misiones?

Liderar el proceso de Onboarding de nuevos clientes, asegurando una experiencia fluida desde la firma hasta la puesta en marcha.
Guiar y formar a los clientes en el uso de la plataforma/producto, traduciendo procesos complejos en explicaciones claras y adaptadas a cada interlocutor.
Coordinar y gestionar proyectos de implementación, estableciendo cronogramas, prioridades y entregables con múltiples cuentas en paralelo.
Acompañar en la personalización de proyectos, apoyando en diseño, maquetación y configuración para garantizar una solución alineada con la identidad del cliente.
Actuar de forma proactiva, anticipando dudas o necesidades y ofreciendo recomendaciones antes de que surjan problemas.
Mantener una comunicación cercana y profesional con los diferentes stakeholders, reforzando la confianza y la satisfacción desde el inicio de la relación.
Identificar oportunidades de mejora continua en el proceso de onboarding y trasladar feedback al equipo interno (producto, soporte, ventas).

Requisitos

💼 El perfil que buscamos:

Experiencia previa en Customer Onboarding, Customer Success o Implementation Specialist (idealmente en SaaS o entornos digitales es un plus).
Habilidades de comunicación y formación: capaz de explicar procesos complejos de forma clara y pedagógica.
Capacidad de gestión de proyectos y organización con múltiples clientes.
Orientación al detalle y sensibilidad estética para acompañar en diseño, maquetación y personalización de proyectos.
Proactividad: no esperas a que el cliente pregunte, anticipas y propones.
Habilidad para gestionar prioridades y responder con agilidad en entornos cambiantes.
Nivel alto de español e inglés (oral y escrito).

🌟 ¿Qué te ofrecemos en Vidext?

Salario fijo: 26.000-34.000€ brutos anuales + variable
Contrato indefinido desde el inicio.
Beneficios fiscales: comida, transporte y guardería.
23 días de vacaciones para desconectar y recargar energía, además de Nochebuena y Nochevieja libres para disfrutar de las fiestas.
Equipo joven y dinámico en una startup en crecimiento, con ambiente colaborativo y apoyo constante.
Aprendizaje y desarrollo profesional con oportunidades reales para crecer y formarte.
Modalidad de trabajo: híbrido
Horario flexible y jornada intensiva los viernes y en verano

¡Si estás listo para ser parte de nuestra historia, aplica ahora! Estamos ansiosos por conocerte y construir juntos el futuro de la comunicación empresarial.

#Vidext #InteligenciaArtificial #CustomerSuccess#StartupLife

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