Descripción de la vacante
Customer Success Manager – French Speaking in Barcelona en España is listed on Jobeax. Browse 80,000+ vacancies available.
Location: Barcelona
Company: 360Player
Job Type: Full-time
At 360Player, we are redefining how sports clubs operate, develop players, and manage teams. As the world's leading all-in-one Club Operating System, we help sports organizations streamline every aspect of their operations-from scheduling and payments to player development and video analytics. Trusted by leading clubs such as Rush Soccer, FC Barcelona, and Rafa Nadal Academy, our platform is transforming how organizations run their day-to-day operations.
With offices in Stockholm, Barcelona, and the US, we're continuing to expand globally and are looking for passionate, driven individuals to join our team. This role is based in our office in Barcelona.
Financial & payments support: Deliver hands-on support related to club financials, including payments, registrations, and related systems, ensuring smooth and accurate financial workflows.
Optimize usage: Ensure customers understand its functionalities and how to optimize sports management operations.
Customer growth: Help and guide customers to develop their usage.
Onboarding: Provide training and support to new customers.
Customer support: Deliver exceptional customer support and build strong relationships with our clients.
Communication: Exceptional customer service and communication skills, with the ability to empathize and provide clear guidance.
Educational background: Bachelor's degree in Business Administration, Marketing, or a related field.
Technical Skills: Strong technical aptitude and ability to quickly learn and navigate software platforms (experience with CRM software or other management systems is a bonus).
Skills: Detail-oriented with excellent problem-solving skills to address customer inquiries effectively
Language: Fluent in French and English, both spoken and written. Speaking other languages is a plus, for example German, Italian, or Portuguese.
Other: Passion for sports and technology, with a drive to stay up-to-date with industry trends and advancements
Competitive Compensation: We offer a base salary with a performance-based commission structure.
Career Growth: Be part of a fast-growing company with opportunities for advancement.
Impactful Work: You'll be part of a team transforming how sports clubs operate globally.
Excited about this opportunity? If you have a passion for customer success and are ready to make an impact, we'd love to hear from you! Please submit your resume and a brief cover letter explaining your experience and why you're interested in the Customer Success Manager role at 360Player.
Vacantes similares
Full-time hours
... continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About The Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the ...
Spain
26000 €/año
Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you\'ll provide ongoing ...
Spain, Barcelona
Full-time hours
... French-Speaking Customer Success Manager, you'll be the go-to partner for a portfolio of French and UK clients, helping them get real value from our platform - driving adoption through smart onboarding, best-practice guidance, and bespoke solutions. Native French is essential, as you'll work with French-speaking clients day-to-day ...
Spain
€60,000 - €80,000 a year
About the role As Technical Customer Success Manager for the French market, you are the primary point of contact for your customer cohort (of SMBs) once they've signed. You own their success, satisfaction, and retention end to end. You actively build relationships, identify value drivers, and ensure every customer gets ...
Spain
Full-time hours
... seeking a proactive and driven Customer Success Manager to join our EMEA Customer Success team. In this role, you will take ownership of the post-implementation ("in-life") journey for our accounts, with a special focus on our German-speaking customer base. This role is not focused on initial activations or onboarding. Instead, ...
Spain
€39,500 - €54,000 a year
... owning customer outcomes and commercial success while leveraging specialist resources for execution What you would bring - 3-5 years of experience in Customer Success, Account Management or a similar customer-facing role within a B2B SaaS environment - Proven track record of driving retention, expansion and customer growth ...
Spain
... identify new contract opportunities - Collaborate with sales, customer care and business unit on areas involving pricing, specification and product adaptations to maintain customer satisfaction Requirements - Bachelor's degree - 2 years of experience customer success, renewals (ARR), or inside-sales - Fluency in French, Spanish ...
Spain, Barcelona
Fully remote
... products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can ...
Spain
Full-time hours
... clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription - Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities ...
Spain
€22,000 a year
... by the sea. Job description Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, ...
Spain
€24,000 a year
About the role Join our dynamic team at TP Spain in vibrant Barcelona and work on our exciting project! Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll ...
Spain
Full-time hours
... of accounts within your book of business - this is a commercial role. - Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals. What we're looking for - 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation. - Experience demonstrating and unlocking value for customers with ...
Spain
Have the right to work in Spain
About the role The Customer Success Manager is a trusted advisor and commercial steward for a portfolio of major Power Factors accounts. You own the full post-sale lifecycle - onboarding through renewal - and are measured by retention, NRR, and the depth of partnership you build over time. You manage multi-threaded relationships ...
Spain
Full-time hours
... would remove recurring causes of churn. Process and reporting - Build the Customer Success playbooks from scratch: onboarding, save, win-back, and escalation. - Maintain accurate account records and interaction history in our systems. - Report on retention metrics weekly, and own the definitions behind them. Collaboration - ...
Spain
Permanent contract
About the role BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn't new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our ...
Spain
Fully remote
... building the leading SaaS solution for gamification marketing in Europe. - Our customers? Brands that everyone knows. - Our mission? Making marketing tangible and interactive . What you'll do BRAME is growing and our Customer Success Team needs reinforcements! Together with JC (your manager) and your team Cristina, Lauren and ...
Spain
Full-time hours
... and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it internationally. As the first Customer Success Manager in this area, you ...
Spain
Hybrid
... growth opportunities, providing regular and transparent updates to your manager. - Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience. What we're looking for - 2+ years experience in Customer Success; experience ...
Spain
Fully remote
... helping the customers we already have get more value from the product they already pay for is central to that. The Purpose of This Role You'll drive adoption of Influee's features across our entire customer base: inside the product first, through segmented communication second. This is a customer success role built for scale, ...
Spain
Full-time hours
Spain