Descripción de la vacante
Customer.io
US$80,000 a year
Spain
Customer Success Manager, EMEA en EMEA Remote, España is listed on Jobeax. Browse 80,000+ vacancies available.
Hi, my name is Kasia Santana, Manager of Customer Success at https://jobeax.com/link/0IrrgYMZIu9VHwZS, and I'm looking for a Customer Success Manager to join our Mid-Market, EMEA team.
You'll own the success of a dedicated portfolio of roughly 50-60 Mid-Market customers - acting as their strategic advisor from onboarding through long-term adoption, and driving commercial outcomes across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize real value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions - someone who digs until they find the real problem, not just the reported one, and who can influence a customer to make progress and move through blockers. You'll be curious and eager to understand our app well enough to take a customer's use case and turn our features into outcomes that matter to them.
We believe in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.
See full benefits here →
Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. https://jobeax.com/link/0IrrgYMZIu9VHwZS powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
https://jobeax.com/link/0IrrgYMZIu9VHwZS recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official https://jobeax.com/link/0IrrgYMZIu9VHwZS letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].
Join us!
Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read -
Vacantes similares
Fully remote
About the role As a Customer Success Manager, you will own a portfolio of approximately 50–60 customers, building strong relationships and serving as a trusted partner throughout their journey with RemotePeople. This role combines customer success, account management, and commercial thinking. You'll be responsible not only ...
Spain
€40,000 - €45,000 a year
About the role The Role We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our platform and services. This ...
Spain
Fully remote
... About our role Ready to accelerate your career in Customer Success while making a real difference in the travel industry? We're looking for a smart, driven and customer-obsessed individual to join our global CS team as a Customer Success Manager overseeing a group of our Mid Market accounts. This is a fantastic opportunity ...
Spain
Fully remote
About the role As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You'll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting ...
Spain
Fully remote
... Capital since 2024, we're accelerating our investment in AI - and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about. - Department: Customer Success - Reports to: Director, Customer Success EMEA - Direct reports: None Hiring process You don't need a long SaaS ...
Spain
Full-time hours
... support tickets, and emails. - Being their favorite ever Customer Success person to work with! More broadly, you'll watch product usage and revenue data so customer health doesn't move into the red, and act early when it does. Your aim is to never be surprised when a customer tells us they are leaving. If you want to build ...
Spain
Oyster HR
€40,000 - €45,000 a year
... requires you to be currently based within the EMEA region. We are seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Customer Success Manager (CSM), you will play a pivotal role in managing relationships with our diverse customer base, ensuring their success and satisfaction with our ...
Spain, Barcelona
€112,000 - €133,000 a year
... building deep, consultative partnerships within the Enterprise space. Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We're thrilled to be hiring our next CSM in EMEA as we continue to grow the team. In this role, you'll partner with ...
Spain
€85,000 - €105,000 a year
... hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies. As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function. In this role, you'll implement, train, and support the ...
Spain
Full-time hours
About the role GitLab is looking for a strategic, commercially minded, and operationally rigorous Director of Customer Success to lead our EMEA Customer Success Management & Architecture (CSMA) and Customer Success Engineering (CSE) organizations. This leader will own the regional customer-success operating model across ...
Spain
Full-time hours
... a commercial role. - Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals. What we're looking for - 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation. - Experience demonstrating and unlocking value for customers with technical, mission critical products (such as ...
Spain
Have the right to work in Spain
About the role The Customer Success Manager is a trusted advisor and commercial steward for a portfolio of major Power Factors accounts. You own the full post-sale lifecycle - onboarding through renewal - and are measured by retention, NRR, and the depth of partnership you build over time. You manage multi-threaded relationships ...
Spain
Full-time hours
... company with an engineering and analytics team that ships fast and makes decisions from data rather than opinion. About the role This is the first dedicated Customer Success hire at iSpeedToLead. Today, buyers are supported reactively: tickets get answered, credits get issued, and nobody owns what happens to an account between ...
Spain
Permanent contract
... engagement and brand protection. Our AI isn't new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability. As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in ...
Spain
Fully remote
... Europe. - Our customers? Brands that everyone knows. - Our mission? Making marketing tangible and interactive . What you'll do BRAME is growing and our Customer Success Team needs reinforcements! Together with JC (your manager) and your team Cristina, Lauren and Johannes, you are the driving force behind our customers' success. ...
Spain
Full-time hours
... safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it internationally. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a portfolio of customers that includes some of the world’s most sophisticated ...
Spain
Hybrid
... growth opportunities, providing regular and transparent updates to your manager. - Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience. What we're looking for - 2+ years experience in Customer Success; experience ...
Spain
Fully remote
... more value from the product they already pay for is central to that. The Purpose of This Role You'll drive adoption of Influee's features across our entire customer base: inside the product first, through segmented communication second. This is a customer success role built for scale, not for one-to-one account management. ...
Spain
Permanent contract
... Internet a safer place! As our Customer Success Manager , you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate. We are looking for a Customer Success Manager to help us strategically guide our customers to maximise ...
Spain