Customer Service Specialist with German & English en Barcelona, España

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We are looking for an exceptional German-speaking Customer Service Representative to join our multicultural Customer Service team in Barcelona!
This is a complex role, which means you need to be organized, communicative and able to interact with different stakeholders (customers, logistics, manufacturing and service representatives).
Your primary focus will be managing and processing sales quotations while taking ownership of the customer journey throughout the complete quote-to-cash process, ensuring a seamless experience from initial request through delivery and payment.
Managing customer service requests such as end-to-end order status management, for example:
Resolving questions related to invoicing requirements, contract administration, and lease management
Interfacing with a variety of different parties, including customers, sales teams, logistics, manufacturing, and service technicians, to efficiently execute customer requests
Exercising sound planning, prioritization, and judgment when managing customer requests and business priorities
Solving a broad range of customer service challenges varying in scope and complexity while delivering high-quality outcomes

Fluent in German and English (mandatory)
Minimum of 3 years of relevant experience in a complex, fast-paced customer service, order management, customer support, or sales support environment
Positive, proactive, and customer-focused attitude, with a genuine commitment to delivering exceptional service and exceeding customer expectations
Detail-oriented and process-driven mindset, ensuring data accuracy, operational excellence, and a high level of customer satisfaction
Thrive in a changing, international environment and enjoy transforming challenges into opportunities to deliver exceptional customer experiences