About the role

We are seeking a dynamic and customer-focused Customer Service Representative to join our health insurance team in Madrid. This is a Full-time, on-site position where you will be the first point of contact for our clients, providing exceptional support and assistance with their insurance queries, claims, and policy management. You will handle incoming calls and customer inquiries with professionalism and empathy, ensuring every interaction leaves a positive impression. This role offers the opportunity to work with a modern team in a supportive environment where continuous learning and professional development are valued.

Who are we looking for

We are looking for a communicative and empathetic professional who genuinely enjoys working with people and solving their problems. You should be a patient listener with strong interpersonal skills, capable of building rapport quickly with diverse clients. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment with multiple priorities. You must possess excellent Spanish language skills (written and verbal) and have a genuine desire to provide outstanding customer service. Previous experience in customer service or insurance is advantageous but not essential if you demonstrate the right attitude and willingness to learn.

Skills and competencies

Fluent Spanish language proficiency (mandatory)
Excellent communication and active listening skills
Customer service excellence and problem-solving abilities
Proficiency with computer systems and CRM software
Ability to multitask and manage time efficiently
Professional telephone etiquette and presence
Knowledge of health insurance products (desirable)
Emotional intelligence and stress management

What we offer

We offer a competitive salary with opportunities for bonuses based on performance. You will receive comprehensive training in our products and services, allowing you to develop expertise in the health insurance sector. The role includes access to professional development programs, health and wellness benefits, and a collaborative work environment with career progression opportunities. We are committed to supporting your growth within our organization.

Working arrangements

This is a Full-time, on-site position located in Madrid, Spain. Standard working hours apply with a professional office environment where teamwork and collaboration are essential values.

Customer Service Representative - Health Insurance - Madrid

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