What you'll do

- Identifyand assess customers' needs, handling consultations, after-sales requests, and general enquiries.
-Manage customercommunicationsthroughemail and chat, providingaccurateand complete information.
-Handle customer complaints, findappropriate solutions, and follow up to ensure resolution.
-Build strong customer relationships through empathy, clear communication, and a customer-first approach.
-Manage theCRM system, keeping customer interactions, accounts, files, and databases up to date.
-Collaborate withSales, Finance, Administration, and other departmentsto support customer processes and operations.

Education & certifications

- Have a proficient or bilingual level of Spanish and advanced level of English
-Previousexperience incustomer service, helpdesk, or a similar roleis valuable.
-Strong written and verbal communication skills with excellent interpersonal abilities.
-Customer-focused and detail-oriented, with a genuine commitment to providing high-quality service.
-Able tomulti-task, prioritize, and find effective solutionsin a fast-paced environment.
-Flexible, resourceful, proactive, and dynamic.
-A true team player who enjoys working towards both individual and team goals.
-Previousexperience withZendeskis a plus.

Job description

Job Title:

Customer Service Representative (Spanish-speaking) - On-site WE01

Job Description

Experience the power of a game-changing career

Wantto be part of an innovative and growing team?We'rea global technology and services leader that powers the brands of the future. We help well-known brands,the ones you use everyday, improvetheir businesses with technology and integrated solutions, in over 70 countries.

Ifyou'relooking for a career that will challenge you, provide opportunities to grow, and allow you to make an impact, join us as aCustomer Service Representative!

Career growth and personal development

We'llgive you the skills and opportunities to grow yourcareer,while working in an international and dynamic environment.

What'sin it for you?

- Full-time39 hours/week permanent contract: rotative Monday to Sundayfrom 09.00to 20:00
- Salary19.623,94 euros gross/year
-Greatteam and working environment in a modern centrally placed office in Barcelona
- Full paid training on the company and the projectyou'llbe working on

Experience the best version of you

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+game-changersaround the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We'reproudlyunited as oneteam, one company, https://jobeax.com/link/gOwsIYYQpNmOcPFV'recommitted to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1761671

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Spanish (Required)

Time Type:

Full time

Customer Service Representative (Spanish-speaking) - On-site WE01

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