Descripción de la vacante
€21,167 a year
Spain
Customer Service Manager en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
Are you passionate about helping people and looking for a role with a real impact on the health and well-being of others? At Randstad, we are looking for a professional like you. This is an exceptional opportunity to develop your career in a dynamic, stable environment with a strong social purpose. By joining this project, you will enjoy job stability thanks to an initial contract with real options for long-term continuity. In addition, you will work in a solid support team and gain experience in a constantly growing sector, all in modern, well-connected offices.
As a customer service manager, your main mission will be to ensure excellent communication and efficient transport management. The main responsibilities you will take on in this position are the following:
Direct attention to users by phone, email, or WhatsApp.
Management and registration of bookings in the system.
Coordination of immediate transport.
Resolution and management of incidents.
Initial 6-month contract through the company + real possibilities of permanent employment.
Annual gross salary of €21,167.16.
Full-time schedule of 39 hours per week. The service is provided from Monday to Sunday through a rotating shift system, so full availability will be required, as morning, afternoon, and night shifts are performed (the latter will be occasional). The usual time frame will be between 8:00 AM and 12:00 AM.
You will work approximately 1 out of every 3 weekends, compensated with 2 consecutive days off during the week.
Work area: Barcelona
To be eligible for this customer service manager position, you must meet the following training and experience requirements:
Provide a minimum of 1 year of demonstrable experience performing customer support or telephone management tasks.
Proficiency in office tools.
Intermediate level of Catalan is a plus.
We are looking for a person with excellent communication skills, verbal fluency, empathy, and a tone of voice and language adapted to patient care.
It is necessary to be a versatile person, with adaptability, strong commitment to work, a good attitude, and genuine motivation to be part of this sector.
¿Te apasiona ayudar a las personas y buscas un puesto con un impacto real en la salud y el bienestar de los demás? En Randstad estamos buscando a un profesional o una profesional como tú. Esta es una oportunidad excepcional para desarrollar tu carrera en un entorno dinámico, estable y con un gran propósito social. Al unirte a este proyecto, disfrutarás de estabilidad laboral gracias a un contrato inicial con opciones reales de continuidad a largo plazo. Además, trabajarás en un equipo de soporte sólido y adquirirás experiencia en un sector en constante crecimiento, todo ello en unas oficinas modernas y bien comunicadas.
Como gestor o gestora de atención al cliente, tu misión principal será asegurar una comunicación excelente y una gestión de transporte eficiente. Las responsabilidades principales que asumirás en este puesto son las siguientes:
Atención directa a las personas usuarias mediante el teléfono, mail o WhatsApp.
Gestión y registro de reservas en el sistema
Coordinación de transportes inmediatos
Resolución y gestión de incidencias
Contratación inicial de 6 meses por empresa + posibilidades reales de indefinido
Salario Bruto Anual de 21.167,16 euros.
Jornada completa de 39 horas semanales. El servicio se presta de lunes a domingo mediante un sistema de turnos rotativos por lo que será necesario tener disponibilidad total ya que se realizan turnos de mañana, tarde y noche (este último se realizará de manera puntual) La frnaja habitual será entre las 8:00 y las 00:00
Se trabajará aproximadamente 1 de cada 3 fines de semana, compensando con 2 días entre semana de descanso consecutivos.
Zona de trabajo Barcelona
Para poder optar a esta posición de gestor o gestora de atención al cliente, es necesario que cumplas con los siguientes requisitos de formación y experiencia
Aportar una experiencia mínima demostrable de 1 año realizando tareas de soporte al cliente o gestión telefónica.
Dominio de herramientas ofimáticas
Valorable nivel medio de catalán
Buscamos a una persona con excelentes capacidades comunicativas, fluidez verbal, empatía, y un tono de voz y lenguaje adaptados a la atención de pacientes.
Es necesario ser una persona polivalente, con capacidad de adaptación, gran compromiso con el trabajo, buena actitud y una motivación real por formar parte de este sector.
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