Descripción de la vacante
Manpower España
Spain, Coslada
Customer Service Expert en alemana y frances en Coslada, España is listed on Jobeax. Browse 80,000+ vacancies available.
Desde Manpower Professional buscamos varios/as Customer Care Specialist (Order to Cash) para incorporarse a una importante compañía internacional líder en soluciones innovadoras para diferentes sectores industriales. Se trata de una excelente oportunidad para formar parte de un entorno global, dinámico y multicultural, con una fuerte orientación al cliente y amplias posibilidades de desarrollo profesional. Actualmente buscamos profesionales con dominio de alguno de los siguientes idiomas:
Inglés + Francés
Inglés + Alemán
Inglés + Húngaro
Inglés + Árabe
Inglés + Rumano
Inglés + Polaco
¿Formarás parte del equipo de Customer Care gestionando el ciclo completo de pedidos para clientes internacionales, garantizando una experiencia excelente y coordinando todas las áreas implicadas en la cadena de suministro.
Gestionar de forma eficiente el proceso completo Order to Cash (OTC) para una cartera internacional de clientes.
Introducir, validar y realizar el seguimiento de pedidos mediante SAP.
Coordinar entregas con equipos de Logística, Planificación, Producción y operadores de transporte.
Emitir y gestionar documentación comercial asociada a los pedidos: confirmaciones, facturas, notas de abono y certificados.
Dar soporte en la gestión de devoluciones y reposiciones.
Analizar incidencias recurrentes e impulsar mejoras orientadas a optimizar la experiencia del cliente.
Colaborar estrechamente con equipos internacionales para garantizar altos niveles de servicio.
Asegurar el cumplimiento de los procedimientos internos y estándares de calidad establecidos.
Experiencia mínima de 2 años en Customer Service, Customer Care, Order Management o posiciones similares.
Nivel de inglés B2 mínimo (muy valorable C1).
Dominio profesional de alguno de estos idiomas: francés, alemán, húngaro, árabe, rumano o polaco.
Experiencia trabajando con SAP, especialmente en procesos OTC.
Conocimientos en gestión de pedidos, logística, facturación y atención al cliente B2B.
Alta orientación al cliente y capacidad de organización.
Atención al detalle y habilidades de comunicación.
Capacidad para trabajar en entornos internacionales y colaborativos.
¿Contrato indefinido.
Modelo híbrido de trabajo (hasta 2 días de teletrabajo por semana).
Proyecto internacional con oportunidades reales de crecimiento y desarrollo profesional.
Ubicación: Alcalá de Henares (Madrid). xqysrnh
Si buscas un nuevo reto profesional en una compañía internacional donde desarrollar tu carrera en el entorno de Customer Care y Supply Chain, ¡queremos conocerte!
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