Descripción de la vacante
Fully remote
Spain
Customer Service Agent (m/f/x) - Barcelona en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Italian to apply.This job was automatically translated to English, .
Customer Service Representative (CSR)
Join our Transcom family as a Customer Service Agent (m/f/x) for Italian!
Your daily responsibilities will be:
* Handling phone calls
* Managing emails
* Resolving issues related to shipments
* Resolving customer doubts
* Tracking shipments
* Forwarding specific requests to other departments when they cannot be resolved over the phone.
* Ensuring user issues are resolved
To succeed in this role, you must meet the following requirements:
* Native or fluent Italian (C2 level)
* Spanish at a C1 level
* Excellent communication skills, both spoken and written
* Proficiency in using computer tools
* Availability to start immediately after training
English, Italian, Spanish
* Salary: EUR 1,559.25 gross per month (EUR 18,710.98 gross per year, including language bonus)
* Contract: Permanent
* Work mode: Remote
* Schedule: 39 hours per week, from Monday to Saturday, with rotating shifts.
* We are proud to say that 90% of our Managers and Directors started their careers as agents, which is a clear demonstration of our career development plan.
* Additionally, you will have health insurance and a nice gift for your birthday.
Forcontact is a company specialized in the multichannel customer experience with operations in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. To learn more about Transcom, visit https://jobeax.com/link/ZXVDpcw98HElK7Jf
Are you brilliant, with excellent communication skills, and is your goal to work in an outstanding multinational company? Do you want to be part of a team that truly makes people's lives easier?
Transcom is a multinational company specialized in the customer experience, offering services such as customer care, sales, technical support, and credit management through a vast network of agents working from home. We are 30,000 customer experience specialists in over 90 contact centers across 29 countries, providing services in 33 languages to international brands in various sectors.
Every day, someone like you starts their adventure at Transcom. Let us discover your potential, and we will help you turn it into key skills for your future. We work as a team and are always looking for ways to improve. We care about others and are committed to both our clients and ourselves. We keep an open mind and are always ready to learn and evolve. With a positive attitude, there are no limits you cannot reach.
At Transcom, you can be yourself. Sign up, and we look forward to meeting you!
Customer Service Representative (CSR)
Unisciti alla nostra famiglia Transcom come Teleoperatore/Teleoperatrice assistenza clienti in Italiano!
Le tue mansioni quotidiane saranno:
* Assistenza telefonica
* Gestione delle e-mail
* Risoluzione di problemi relativi alle spedizioni
* Risoluzione di dubbi
* Monitoraggio delle spedizioni
* Inoltrare le richieste specifiche ad altri dipartimenti, se non possono essere risolte in chiamata.
* Garantire la risoluzione dei problemi degli utenti
Per avere successo in questo ruolo è necessario soddisfare i seguenti requisiti:
* Italiano madrelingua/bilingue
* Livello C1 di spagnolo
* Abilità comunicative, parlare in modo fluido e corretto
* Uso abituale degli strumenti informatici
* Disponibilità per un'assunzione immediata dopo la formazione
English, Italian, Spanish
* Salario 1.559,25 EUR lordi al mese (18.710,98 EUR lordi annui, bonus linguistico incluso)
* Contratto: a tempo indeterminato
* Modalità di lavoro: remoto
* Orario di 39 ore settimanali, dal lunedì al sabato, con turni rotativi.
* Siamo orgogliosi di dire che il 90% dei nostri Manager e Direttori hanno iniziato la loro carriera come agenti, il cui é una chiara dimostrazione del nostro piano di carriera.
* Inoltre, avrai un'assicurazione medica e un buono regalo per il tuo compleanno.
Forcontact è un'azienda specializzate nell'esperienza cliente multicanale con operazioni in Spagna, Croazia, Albania e Kosovo. Attualmente, Forcontact fa parte del Gruppo Transcom. Per saperne di più su Transcom, visita https://jobeax.com/link/ZXVDpcw98HElK7Jf
Sei brillante, con eccellenti doti comunicative e il tuo obiettivo è lavorare in un'azienda multinazionale straordinaria? Vuoi far parte di un team che davvero rende la vita delle persone più facile?
Transcom è una multinazionale specializzata nell'esperienza del cliente che offre servizi di consulenza CX, assistenza clienti, vendite, supporto tecnico e recupero crediti attraverso una vasta rete di agenti che lavorano da casa. Siamo 30.000 specialisti nell'esperienza del cliente in oltre 90 Call Centers in 29 paesi, fornendo servizi in 33 lingue a marchi internazionali in vari settori.
Ogni giorno, qualcuno come te inizia la sua avventura in Transcom. Lasciaci scoprire il tuo potenziale, lo trasformeremo in competenze chiave per il tuo futuro. Lavoriamo in team e siamo sempre alla ricerca di miglioramenti. Ci preoccupiamo per gli altri e ci impegniamo sia con i clienti che con noi stessi. Manteniamo la mente aperta e siamo sempre pronti ad apprendere ed evolverci. Con un atteggiamento positivo, non ci sono limiti che non puoi raggiungere.
In Transcom puoi essere te stesso/a. Iscriviti, siamo ansiosi di conoscerti!
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