Descripción de la vacante
€21,500 a year
Spain
Customer Service Agent MEC ESP en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
Teladoc Health International is the world's leading brand in virtual healthcare. Our services cover the entire spectrum of medical care needs, from simple to complex. We connect our users with primary care, mental health, and specialist care.
The person who joins us will primarily offer quality customer service to manage their needs according to the standards set by Teladoc Health International.
Main duties:
· Handle the needs of insured individuals over the phone.
· Identify the needs of insured individuals.
· Collect data over the phone and record it in the MEC file.
· Provide alternatives in case of coverage denial.
· Offer medical assessment in case of service complaint.
· Refer administrative issues to Customer Service.
· Follow and stay updated on internal management protocols, particular characteristics agreed with companies, and policies to comply with the ethics of Teladoc Health International.
What we offer:
- Temporary contract with the possibility of continuity.
- 35-hour workweek, with a schedule of 10:00 PM - 8:00 AM, distributed as follows:
Minimum requirements:
- Vocational training or ongoing/ completed higher-level training cycle. Training related to the health field is valuable.
- Native/high level of Spanish and Catalan is essential. English and other languages are valuable.
- Experience in customer service, highly valuable to have previously worked in a call center and/or healthcare sector.
- Office software skills (Office package).
- Organized person, with good communication skills and decision-making.
- Approximate annual salary of €21,500 gross
- On-site work in our Barcelona offices with the possibility of remote work after six months.
- Initial and paid training.
- Professional development in the world's leading company in assistance services.
*Week 1: Monday, Tuesday, Friday, Saturday, and Sunday
*Week 2: Wednesday and Thursday
Teladoc Health International somos la marca líder en el mundo en asistencia sanitaria virtual. Nuestros servicios abarcan todo el espectro de necesidades de atención médica, desde simples hasta complejas. Conectamos a nuestros usuarios con la atención primaria, salud mental y experta.
La persona que se incorpore su función principal será ofrecer un servicio de calidad al cliente para gestionar sus necesidades de acuerdo con los estándares marcados de Teladoc Health International.
Funciones principales:
· Atender telefónicamente las necesidades de los asegurados.
· Detectar las necesidades de los asegurados.
· Toma de datos de forma telefónica y registrarlo en ficha MEC.
· Dar alternativas en caso de negar una cobertura.
· Ofrecer valoración médica en caso de reclamación del servicio.
· Derivar a Atención al Cliente temas administrativos.
· Seguir y mantenerse actualizado de los protocolos internos de gestión, características particulares acordadas con las compañías y las políticas para cumplir con la ética de Teladoc Health International.
Qué ofrecemos:
- Contrato temporal con posibilidad de continuidad.
- Jornada laboral de 35 horas semanales, con horario de 22:00 - 08:00h, distribuidas de la siguiente forma:
Requisitos mínimos:
- FP o Ciclo Formativo en curso o finalizado. Valorable formación relacionada con el ámbito de la salud.
- Imprescindible nivel nativo/alto de castellano y catalán. Inglés y otros idiomas valorables.
- Experiencia en atención al cliente, muy valorable haber trabajado anteriomente en call center y/o sector sanitario.
- Conocimientos de ofimática (paquete office).
- Persona organizada, con buenas habilidades comunicativas y toma de decisiones.
- Salario aprox. 21.500€ brutos anuales
- Trabajo presencial en nuestras oficinas ubicadas en Barcelona con posibilidad de teletrabajo pasados los seis meses.
- Formación inicial y remunerada.
- Desarrollo profesional en la empresa referente a nivel mundial en servicios asistenciales.
*Semana 1: Lunes, martes, viernes, sábado y domingo
*Semana 2: Miércoles y jueves
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