Descripción de la vacante
Adecco España
€9 - €10 an hour
Spain, Madrid
Customer Service Agent with Portuguese en Madrid, España is listed on Jobeax. Browse 80,000+ vacancies available.
Are you passionate about helping people and do you master Portuguese and Spanish? This is your opportunity to join a leading company and develop your career in customer service!
What will your duties be? Customer service via phone, chat, and email.
Effective resolution of customer inquiries, issues, and requests.
Compliance with quality objectives and service KPIs.
Continuous updating of service knowledge and procedures.
Management and updating of databases.
Native or C1 level PORTUGUESE is essential.
Compulsory Secondary Education (ESO) or Baccalaureate.
Previous experience in customer service or Contact Center environments.
Native level of Spanish and Portuguese (or C1).
Valued: Intermediate or Advanced Vocational Training in IT or similar.
Excellent communication skills.
Analytical skills and a problem-solving orientation.
A dynamic, proactive person with a service-oriented mindset.
Salary of €153.30 after completing the initial period.
Salary according to collective agreement + language bonus.
Apply now and take the next step in your professional career!
What do we offer? Monday to Friday working week
Schedule from 9:00 AM to 6:00 PM (39 hours per week)
One day a week you will start at 10:00 AM.
Temporary contract for 6 months + 3-month extension
Paid initial training: 5 days of in-person training (Monday to Friday from 10:00 AM to 4:00 PM)
Immediate start. We are looking for people available to begin as soon as possible.
Location: In-person work in Madrid
Calle Alcalá, 265.
Holidays: Local holidays and those national holidays that do not coincide with holidays in Portugal will be worked.
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
Why join us?
Because you will be part of a dynamic, multicultural team focused on excellence, where you can develop your skills and add value in a constantly growing professional environment.
What are we looking for?
Experience or knowledge of telephony and mobile communications systems is essential.
¿Te apasiona ayudar a las personas y dominas el portugués y el español? ¡Esta es tu oportunidad para formar parte de una compañía líder y desarrollar tu carrera en atención al cliente!
¿Cuáles serán tus funciones?Atención al cliente a través de teléfono, chat y correo electrónico.
Resolución eficaz de consultas, incidencias y solicitudes de los clientes.
Cumplimiento de los objetivos de calidad y KPI's de servicio.
Actualización continua de conocimientos y procedimientos del servicio.
Gestión y actualización de bases de datos.
Es imprescindible contar con PORTUGUÉS nativo o C1.
ESO o Bachillerato.
Experiencia previa en atención al cliente o entornos de Contact Center.
Nivel nativo de español y portugués (o c1).
Valorable Formación Profesional de Grado Medio o Superior en Informática o similar.
Excelentes habilidades de comunicación.
Capacidad analítica y orientación a la resolución de problemas.
Persona dinámica, proactiva y con vocación de servicio.
Remuneración de 153,30 € tras superar el periodo inicial.
Salario según convenio + plus de idioma.
Inscríbete ahora y da el siguiente paso en tu carrera profesional!
Qué te ofrecemos?Jornada de lunes a viernes
Horario de 09:00 a 18:00 h (39 horas semanales)
Un día a la semana comenzarás a las 10:00 h.
Contrato temporal de 6 meses + 3 meses de prórroga
Formación inicial remunerada 5 días de formación presencial (lunes a viernes de 10:00 a 16:00 h)
Incorporación inmediata Buscamos personas disponibles para empezar lo antes posible.
Ubicación Trabajo presencial en Madrid
Calle Alcalá, 265.
Festivos Se trabajarán los festivos locales y aquellos festivos nacionales que no coincidan con festivos en Portugal.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Por qué unirte a nosotros?
Porque formarás parte de un equipo dinámico, multicultural y orientado a la excelencia, donde podrás desarrollar tus habilidades y aportar valor en un entorno profesional en constante crecimiento.
Qué buscamos?
Imprescindible experiencia o conocimientos en sistemas de telefonía y comunicaciones móviles.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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