About the role

Are you passionate about customer experience and ready to delight our customers? Join Agilent Technologies, where we inspire and support discoveries that advance the quality of life. We serve life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise—helping customers gain the answers and insights they seek to improve the world around us.

We are looking for a proactive and motivated Customer Service Representative / Customer Service Admin to join our Customer Operations Center in Barcelona. You will be part of a fast-paced and diverse environment, taking ownership of your work while collaborating closely with internal stakeholders. This role requires excellent communication and organizational skills.

Agilent Spain has been recognized as a top workplace and received the Great Place to Work certification, reflecting our commitment to an inclusive and high-quality work environment.

What you'll do

Process formal quotes and orders, where accuracy and responsiveness are critical.

Interface with sales and customers to provide accurate information, solve problems, and support a variety of pre-sales and post-sales activities.

Act as a liaison between customers and internal teams (e.g., Sales, Service Delivery, Collections) to resolve customer inquiries.

Manage and coordinate the end-to-end customer experience, applying broad knowledge of customer situations, company processes, and compliance requirements.

Perform routine administrative customer service tasks following established procedures.

What we're looking for

Fluent English (written and spoken). German is highly desirable; if not, a strong English level will be considered provided the required experience and skills match.

Demonstrated experience in Customer Service / Customer Representative roles (administrative/operations environment).

Strong computer and systems skills, including high data accuracy.

Proficiency in MS Office, especially Excel (required). SAP/CRM experience is preferred.

Strong time management, multitasking and prioritization skills in a fast-paced environment.

Strong problem-solving skills and ability to work effectively with diverse teams.

Proactive mindset, curiosity to learn, and ability to take initiative and ownership.

We are looking for someone who can learn internal processes quickly; otherwise the learning curve will not meet the needs of the role.

Nice to have

Administrative vocational training/education is a plus.

What you'll get

Gross annual salary: €29,000

EUR 29,000 per year

How you'll work

Working hours: 08:00–17:00 (1-hour break)

Hybrid model:Remote: Monday & Friday

On-site (WTC offices): Tuesday to Thursday

Onboarding: first month fully on-site (Mon–Fri) for training and integration with the team

Start date: as soon as possible, no later than October 1st

Contract: 6-month contract via ETT (temporary employment agency)

About the company & team

Farmacéutica y biotecnología

Customer Service Admin (German-Speaking)

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