Nice to have

Knowledge of another Nordic language.
Previous experience within the travel industry.
Experience handling customer contacts via phone, chat, and email.

Home Working Requirements

You will have a suitable space that allows you to work comfortably and away from general 'home' activities
You will be required to have a suitable broadband connection that has a download speed of at least 10 Mbps and an upload of at least 3 Mbps

From a workplace to a place to belong. At TUI, we embrace diversity, equality, and inclusion and encourage everyone to come as they are, because together our potential is limitless.

We are committed to supporting candidates with disabilities and impairments, so if you need any support, please let us know.

Job description

If you've got the right to work in Spain and speak Danish & English then keep on reading!

We're looking for someone who loves creating fantastic customer experiences and helping our customers make their holiday dreams come true. TUI offers a wide range of travel and hotels to various destinations around the world. Our mission is to inspire, provide excellent service, and find the perfect trip that makes customers want to book with us.

ABOUT OUR OFFER

A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.300€ gross/year.
Competitive fixed salary plus commission.
We offer remote working from anywhere in Spain on permanent contracts.
You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the "TUI Club de Benefits" with multiple discounts on products and services across Spain.

ABOUT THE JOB

You'll inspire our customers to book their dream trip with us.
Providing our customers with personal sales and service primarily through phone and chat.
You'll actively work with upselling to maximise the customer experience.
Resolving customer issues and managing bookings that need to be updated or changed.
Ensuring our customers receive world-class service is key - an important goal for us is that our customers want to travel with us again.
Working in a results-oriented way to achieve your sales, service and efficiency goals.

ABOUT YOU

Have the right to live and work in Spain
Excellent Customer Service skills
Fluent in Danish and English, both spoken and written.
Strong interest in sales and ability to work independently towards set goals.
Engaged and skilled at handling customers both personally and professionally.
Reliable and loyal colleague who lives by our values and follows work routines.
Skilled at solving problems, finding new solutions, and adapting to changes.
Flexibility to work varying shift patterns including evenings and weekends

Customer Sales & Service Advisor | Danish Speaking | Local Resident

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