Customer Retention Call Center Agent - 3 Weeks Remote and 1 On-Site en Spain, España
Transcom
RemotoTrabaja desde cualquier lugar
HíbridoCombinación de oficina y remoto
PresencialTrabaja desde la oficina
€13,176 a year
Spain
Customer Retention Call Center Agent - 3 Weeks Remote and 1 On-Site en Spain, España is listed on Jobeax. Browse 80,000+ vacancies available.
About the role
Customer Service Representative (CSR)
Are you looking for Monday-to-Friday stability? Do you enjoy listening to, helping, and advising others?
At Transcom Seville, we are expanding our team and looking for people with sales skills to manage customer retention and loyalty, offering tailored solutions that improve their current contracts.
What you'll get
What's in it for you!
Salary conditions: According to the Contact Center Collective Agreement with Call Center Agent Category (e.g., 30 hours/week €1,098 gross/month in 12 payments + unlimited incentives).
Special rewards plan: In addition to your usual commissions, we have an extra incentive program and gift cards that we will detail during the selection phase.
Schedule flexibility: Afternoon shifts from Monday to Friday (20/25/30 hours per week).
Hybrid model: On-site work 1 week per month at our offices in San Juan de Aznalfarache (Seville) and the rest remote.
Training: From Monday 14/09 to Monday 21/09 (3:00 PM to 9:00 PM). €150 gross bonus once the probationary period is passed. Start of production on 22/09.
Professional development: Real career path (90% of our Managers and Executives started their careers as agents).
Extra benefits: Employee discount club, and Transcom Care (social activities).
About the company & team
Transcom is a global specialist in customer experience that provides CX consulting services, customer service, sales, technical support, and collections through our extensive network of contact centers and agents working from home.
We are 30,000 customer experience specialists across more than 85 contact centers in 29 countries, providing services in 33 languages to international brands across various sectors.
That's who we are.
Every day, someone like you begins their adventure at Transcom. Let us discover your potential, and we'll turn it into key skills for your future. We work as a team and are always looking for positive change.
We care about others, and we are committed to both our customers and ourselves. We keep our minds open and are always willing to learn and grow. With a positive attitude, there will be no limits you can't reach.
Do you want to be part of a team that values talent and diversity?
We look forward to seeing you at Transcom Seville!
What are we looking for?
To succeed in this role, you need to meet the following requirements:
Analytical capacity.
Sales skills.
Call quality.
Phone excellence.
Skill in using computer platforms.
Residence in Seville.
Immediate availability. Start after training.
Additional information
Transcom is a company committed to equal opportunities between men and women.
About the role
Customer Service Representative (CSR)
¿Buscas estabilidad de lunes a viernes? ¿Te gusta escuchar, ayudar y asesorar a los/as demás?
En Transcom Sevilla ampliamos nuestro equipo y buscamos personas con habilidades comerciales para gestionar la retención y fidelización de usuarios, ofreciendo soluciones a medida que mejoren sus contratos actuales.
What you'll get
¡Qué hay para ti!
Condiciones salariales: Según Convenio Contact Center con Categoría Teleoperador/a (Pj: 30hs/semana 1098€ bruto/mes en 12 pagas + incentivos sin límite).
Plan especial de recompensas: Además de tus comisiones habituales, contamos con un programa de incentivos extra y tarjetas regalo que te detallaremos en la fase de selección.
Flexibilidad horaria: Turnos de tarde de lunes a viernes (20/25/30hs semanales).
Modalidad híbrida: Trabajo presencial 1 semana al mes en nuestras oficinas de San Juan de Aznalfarache (Sevilla) y el resto en teletrabajo.
Formación: Desde el lunes 14/09 hasta el lunes 21/09 (15:00 a 21:00hs). Bonificación de 150 euros brutos una vez superado el período de prueba. Incorporación a producción el 22/09.
Desarrollo profesional: Plan de carrera real (el 90% de nuestros/as Managers y Directivos/as han empezado su carrera como agentes).
Beneficios extra: Club de descuento para empleados/as, y Transcom Care (actividades sociales).
About the company & team
Transcom es una multinacional especialista global en experiencia del cliente que ofrece servicios de asesoramiento CX, atención al cliente, ventas, soporte técnico y cobros a través de nuestra amplia red de centros de contacto y agentes que trabajan desde casa.
Somos 30.000 especialistas en experiencia del cliente en más de 85 centros de contacto en 29 países, que prestan servicios en 33 idiomas a marcas internacionales de diversos sectores.
Asi somos,
Todos los días, alguien como tú comienza su aventura en Transcom. Déjanos conocer tu potencial, lo transformaremos en habilidades clave para tu futuro. Trabajamos en equipo y siempre estamos en busca de cambios positivos.
Nos preocupamos por los y las demás, y nos comprometemos tanto con los/as clientes/as como con nosotros/as mismos/as. Mantenemos nuestras mentes abiertas y siempre estamos dispuestos/as a aprender y evolucionar. Con una actitud positiva, no habrá límites que no puedas alcanzar.
¿Quieres formar parte de un equipo que valora el talento y la diversidad?
¡Te esperamos en Transcom Sevilla!
¿Qué buscamos?
Para tener éxito en este puesto se necesitas cumplir con los siguientes requisitos:
Capacidad analítica.
Habilidades comerciales.
Calidad en la llamada.
Excelencia telefónica.
Habilidad para el manejo de plataformas informáticas.
Residencia en Sevilla.
Disponibilidad Incorporación inmediata tras la formación.
Additional information
Transcom es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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