Customer Master Data Associate en Barcelona, España

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

The Customer Master Data Team is responsible for managing the life cycle and quality of Worldwide Keysight Customer and Partner Data in Keysight systems, which presents an accurate global view of our customers we do business with and their company structures. The team ensures that Keysight can derive legal compliance, effective risk management and operational efficiency from the customer database through systematic data stewardship. The Customer Master Data Team holds the ownership for customer data standards for all Keysight customers and partners worldwide across business.

• Responsible for maintaining Customer Data in MDM/Oracle. Single entry point for customer creation and maintenance request in MDM, Oracle, andSalesforce.
• Answer to requests/queries coming through the CMD RMT Tool/email fromKeysight businesses while respecting Service Level Agreement (SLA).
• Ensure consistent data formatting and comply with regional/local regulations together with Keysight requirement.
• Perform User registration forKeysight Direct Online Store.
• Liaise with CSR / Contact Centers / Field Engineers / External Distributors / Creditin order toconfirm reliability / validation of Customer Data.
• Perform customer data cleanup as and when detected.
• Lead and/or participate in CMD internal projects and/or WW/Regional projects.

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• Prior experience is an added advantage but fresh graduate without experience is welcome to apply.
• The person will be part of WW team supporting users globally
• Language requirements: English with any additional foreign language as added advantage to serve various regions.
• Computer literate, good understanding of MS Office applications, Knowledge of MDM, Oracle,SalesForceor programming languages such as Python, AI&ML would be desirable.
• Having experience managing customer data in MDM, Oracle, and/orSalesForcewill be an added advantage.
• Successful candidates should be detail oriented with a demonstrated commitment to quality and time flexibility.
• Demonstrated capacity to work in teams and with potential to take extra responsibilities like lead small projects and decision taking.
• Good communication skills and able to deal with customers in a professional way.

Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***