Descripción de la vacante
Customer Experience Representative VC en España is listed on Jobeax. Browse 80,000+ vacancies available.
As a Customer experience Representative, you will be responsible in customer experience operations, incident management, and digital platforms, with a strong focus on SLA compliance, end-to-end service quality, and close collaboration with commercial teams for Key Accounts. You will work for Portugal and Spain while you are be based in Cornella de Llobregat, Spain. In this role, a typical day will include:
Capture and manage customer incidents via phone and case management systems, ensuring timely resolution and exceptional customer experience.
Monitor and follow up on assigned incidents, guaranteeing targeted close dates are met according to established SLAs.
Maintain customer information packages and proactive communication, including order status updates and billing extracts.
Manage return processes, including pickup coordination and RMA generation as needed.
Oversee automation and electronic platform follow-up, ensuring SLA and Idoc monitoring.
Perform output control and error clean-up to maintain process accuracy.
Competitive salary
Comprehensive benefits package
Training and continuous development; Be part of a high performing leader in ophthalmology company with a lot of opportunities to further develop your professional career.
International exposure
Open, friendly and collaborative culture
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Portuguese and Spanish (native) + English (C1 level)
1-3 years of experience in Customer Service/Experience,
Order‑to‑Cash, or Incident Support
Experience with CRM/Case Management and ERP systems (SAP)
Practical knowledge of SLAs and escalation management
Intermediate Excel skills and professional multilingual writing abilities
Strong customer‑centric professional demonstrating accountability, analytical problem‑solving, collaborative teamwork, and clear communication
See your impact at https://jobeax.com/link/pBcIzPxJzO7qYTbe
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
Vacantes similares
Hybrid
... building strong relationships. In this role, you will represent dsm-firmenich to some of our key clients, playing a critical role in shaping the customer experience and contributing to the success of strategic partnerships that have a significant impact on our business. As a Customer Experience Representative, you will ...
Spain
Permanent contract
About the role Job Title: Customer Experience Representative Location: Barcelona, Spain Place of Work: Barcelona We are looking for a Customer Experience Representative to join our Taste Europe Customer Experience team in Barcelona. This is a permanent position created to ensure continuity of service and customer support ...
Spain
Have the right to work in Spain
About the role Customer Experience Representative with Turkish, Barcelona, Spain As a Customer Experience Representative you will be the primary contact to provide order management support for our Taste Texture & Health customers. This role also develops and delivers customer solutions that support business strategies and ...
Spain
Fixed-term contract
... project phases and gaining experience in customer experience methodologies and project management. What you'll do - Support the analysis and documentation of customer journeys. - Assist in collecting and organizing customer insights. - Support the planning and tracking of tasks within projects. - Participate in preparing ...
Spain
Permanent contract
... issues or needs identified. - Identify friction points in the student experience and propose improvements. - Contribute to the design and evolution of the customer journey. How you'll work Permanent On-site About the company & team Education and Social Policies Requirements - Previous experience in customer service or ...
Spain
Internship contract
... management profiles. - Profile with a strong customer orientation, cross-functional working capability, and sensitivity for connecting data, processes, and the real customer experience. About the role Service Excellence , dentro del área de Customer Experience, tiene como misión garantizar la excelencia del servicio ofrecido al ...
Spain
€8,052 a year
... company and the project you'll be working on How you'll work Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: Time Type: Part time Experience the power of a game-changing career Job Title: Customer Service Representative (Spanish-speaking) - On-site - Part timeWE01 Job Description Additional information ...
Spain
€19,624 a year
... technologies, and the continuing support you'll need to succeed. What you'll do In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will: - Handle incoming customers contacts (via telephone, ...
Spain
Full-time hours
... you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow. What you'll do - Act as the primary point of contact for customers throughout the ...
Spain
Full-time hours
... including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. - Exclusive discounts on our travel packages for you and your family. - A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Show more - Full-time hours Per the ad.
Spain
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Santander
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Tarragona
Bring It On
... and inform players about new game features and events. - Develop guidelines and procedures for future support team members Requirements - Minimum 4 years of experience in a customer support role, ideally in iGaming. Alternatively, similar experience in Quality Assurance in iGaming. - Past experience in KYC, and working with ...
Spain, Castro
Internship contract
... impact from day one, this is the place for you. What you'll do Your main mission will be to provide technological, analytical, and operational support to the Customer Experience (CX) area, leading the use of Artificial Intelligence to automate processes and maximize our team's efficiency. In your day-to-day: - You will analyze ...
Spain
About the role Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? ⚡ Do you enjoy working in a fast-paced environment? 🚀 Then this role is for you! We have an exciting ...
Spain, Valencia
Top of Minds
450k
... opportunity to join an international company with a strong culture, build on the momentum already created in Spain, and play a central role in elevating customer experience while helping shape the future of Customer Care across markets." — Simone Mariani, Operations and HR Business Partner, Oslo Skin Lab The Customer Care Team ...
Spain, Madrid
mylife Diabetes Care
... individual needs and everyday lives of people with diabetes. About the role At mylife Diabetes Care in Barcelona, we are looking for passionate and talented Customer Service Representative to join our growing team. To succeed in this role, you will bring a start-up mindset, strong attention to detail and a collaborative, ...
Spain
Randstad España
€27,000 - €28,000 a year
... against forecasts. - Provide backup coverage to Junior or Senior CSRs for standard transactions. Requirements - University Degree (Bachelor) or equivalent experience. - Previous experience in customer service, supply chain, or logistics departments within an international company. - Analytical capacity for incident resolution ...
Spain, Llanera
jobtraffic
... construyendo un gran equipo para hacerlos realidad. ¿Nos ayudas?. Puedes echar un vistazo a nuestra web aquí: ¿Qué estamos buscando? Como reporte directo del Head of Customer Experience, el Customer Experience Operations Manager es responsable de la operación diaria de atención al cliente de REVEL, tanto del equipo in-house backoffice ...
Spain, Madrid
Full-time hours
Spain