Descripción de la vacante
Have the right to work in Spain
Spain
Customer Experience Manager - McDonald's Arenal Playa (Palma) en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
Job description
We are looking for a dynamic, organized, and customer-oriented person to fill the position of Customer Experience Manager at our restaurant. Their mission will be to ensure an exceptional experience for our customers, enhancing the brand image and collaborating on marketing actions and local activities.
Tasks:
Customer service and experience
Ensure the restaurant's good image and customer comfort.
Provide personalized attention, especially to children, families, and seniors.
Manage and resolve complaints or claims effectively and positively.
Collaborate on birthday parties and events organized at the restaurant.
Provide support during high-volume periods to speed up service.
Operational management
Oversee the proper placement of promotional materials and campaigns.
Monitor cleanliness, order, and decoration (children's area, Happy Meal display case, etc.).
Collaborate on table service and support at the counter or kiosks if necessary.
Marketing and local activities
Execute national and local marketing actions.
Coordinate activities such as birthdays, school visits, or special events.
Manage inventory of promotional materials and children's items.
Track the results of promotions.
Teamwork
Maintain constant communication with management and the team.
Inform staff about current promotions and campaigns.
Actively collaborate in team meetings and activities.
What do we offer?
Ongoing training provided by the company.
Opportunities for professional growth and development.
Employee benefits through our app with special promotions and discounts.
A culture of respect, inclusion, and teamwork.
Come and grow with us!
McDonald's Arenal Playa
What are we looking for?
Positive attitude, willingness to learn, and ability to work in a team.
Availability to work rotating shifts (mornings, afternoons, nights, weekends, and holidays).
Agility, efficiency, and good time management during peak activity periods.
Descripción de la oferta
Buscamos una persona dinámica, organizada y orientada al cliente para desempeñar el puesto de Responsable de Experiencia del Cliente en nuestro restaurante. Su misión será garantizar una experiencia excepcional para nuestros clientes, potenciando la imagen de la marca y colaborando en acciones de marketing y actividades locales.
Tareas:
Atención y experiencia del cliente
Velar por la buena imagen del restaurante y el confort de los clientes.
Ofrecer una atención personalizada, especialmente a niños, familias y personas mayores.
Gestionar y resolver quejas o reclamaciones de manera eficaz y positiva.
Colaborar en fiestas de cumpleaños y eventos organizados en el restaurante.
Apoyar en momentos de alto volumen para agilizar el servicio.
Gestión operativa
Supervisar la correcta colocación del material promocional y campañas.
Controlar la limpieza, orden y decoración (zona infantil, vitrina Happy Meal, etc.).
Colaborar en servicio a mesa y apoyo en caja o kioscos si es necesario.
Marketing y actividades locales
Ejecutar acciones de marketing nacional y local.
Coordinar actividades como cumpleaños, visitas escolares o eventos especiales.
Controlar inventario de material promocional y artículos infantiles.
Realizar seguimiento de resultados de promociones.
Trabajo en equipo
Mantener comunicación constante con la gerencia y el equipo.
Informar al personal sobre promociones y campañas vigentes.
Colaborar activamente en reuniones y dinámicas de equipo.
¿Qué ofrecemos?
Formación continua a cargo de la empresa.
Oportunidades de crecimiento y desarrollo profesional.
Beneficios para empleados a través de nuestra app con promociones y descuentos especiales.
Cultura de respeto, inclusión y trabajo en equipo.
¡Ven y crece con nosotros!
McDonald's Arenal Playa
¿Qué buscamos?
Actitud positiva, ganas de aprender y trabajar en equipo.
Disponibilidad para trabajar en turnos rotativos (mañana, tarde, noches, fines de semana y festivos).
Agilidad, eficacia y buena gestión del tiempo y prioridades en momentos de alta actividad.
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