Descripción de la vacante
Internship contract
Spain
Customer Experience (CX) Internship en España is listed on Jobeax. Browse 80,000+ vacancies available.
This job was automatically translated to English, .
If you are passionate about data, technology, and want to take your first professional steps while generating a real impact from day one, this is the place for you.
Your main mission will be to provide technological, analytical, and operational support to the Customer Experience (CX) area, leading the use of Artificial Intelligence to automate processes and maximize our team's efficiency. In your day-to-day:
You will analyze the Voice of the Customer: You will extract and interpret NPS and CSAT data. You will use generative AI tools to process qualitative feedback, such as automatically classifying complaint reasons or performing sentiment analysis.
You will drive technological innovation: You will identify opportunities for improvement in the department and design automation flows that make life easier for the team and improve the customer journey.
You will create stories with data: You will collaborate on designing interactive dashboards and control panels to democratize CX information across the company, ensuring data translates into real operational improvements.
Impactful Onboarding: Deep immersion into the Customer Experience area so you master the context and business from your very first day.
Tailored Development: Continuous training opportunities and a development path adapted to your technological and professional interests.
Flexibility and Work-Life Balance: Hybrid work model (2 days of remote work per week) and flexible hours so that life and work flow in total harmony.
Wellness Benefits: Free access to our gym and personal care programs.
Take the leap and join a team where your talent and drive to innovate will count from minute one. Sign up now and let's start building the future of customer experience together!
Continuous learning: An environment where you will explore the latest technology trends daily, experimenting with AI and data applied to the real world.
Teamwork: You will collaborate hand in hand with professionals from various areas who value new ideas and will help you shine.
Stability and growth: An excellent launching pad for your professional career in an environment that bets on internal talent.
Human culture: We believe in the people behind the algorithms. We foster a close environment of mutual support and respect.
You are a Bachelor's or Master's student in Data Engineering, Business Analytics, Business Administration (digital focus), Digital Marketing, or a related field, and you are available to formalize an internship agreement.
You have an advanced level of English (minimum B2). This requirement is essential for you to communicate fluently with our global teams and handle international documentation.
You master Excel or Google Sheets (complex formulas, pivot tables, and handling large datasets).
You have genuine curiosity and practical or experimental experience tinkering with Generative AI tools (Gemini, ChatGPT, Claude...).
You are interested in the world of data visualization and are eager to learn or already know tools like Power BI or Looker Studio.
Si te apasionan los datos, la tecnología y quieres dar tus primeros pasos profesionales generando un impacto real desde el primer momento, tu lugar está aquí con nosotros.
Tu misión principal será dar soporte tecnológico, analítico y operativo al área de Experiencia de Cliente (CX), liderando el uso de Inteligencia Artificial para automatizar procesos y maximizar la eficiencia de nuestro equipo. En tu día a día:
Analizarás la Voz del Cliente: Extraerás e interpretarás datos de NPS y CSAT. Usarás herramientas de IA generativa para procesar feedback cualitativo, como clasificar motivos de queja de forma automática o realizar análisis de sentimiento.
Impulsarás la innovación tecnológica: Identificarás oportunidades de mejora en el departamento y diseñarás flujos de automatización que hagan la vida más fácil al equipo y mejoren el viaje del cliente.
Crearás historias con los datos: Colaborarás en el diseño de dashboards y cuadros de mando interactivos para democratizar la información de CX en toda la compañía, asegurando que los datos se traduzcan en mejoras operativas reales.
Un Onboarding de Impacto: Inmersión profunda en la estrategia del área de Experiencia de Cliente para que domines el contexto y el negocio desde tu primer día.
Desarrollo a la Carta: Oportunidades de formación continua y un camino de desarrollo adaptado a tus inquietudes tecnológicas y profesionales.
Flexibilidad y Conciliación: Modelo de trabajo híbrido (2 días de teletrabajo a la semana) y horarios flexibles para que la vida y el trabajo fluyan en total armonía.
Beneficios de Bienestar: Acceso gratuito a nuestro gimnasio y programas de cuidado personal
Da el salto y únete a un equipo donde tu talento y tus ganas de innovar sumarán desde el minuto uno. ¡Inscríbete ahora y empecemos a construir juntos el futuro de la experiencia del cliente!
Aprendizaje continuo: Un entorno donde explorarás a diario las últimas tendencias tecnológicas, experimentando con datos e IA aplicados al mundo real.
Trabajo en equipo: Colaborarás mano a mano con profesionales de diversas áreas que valoran las nuevas ideas y te ayudarán a brillar.
Estabilidad y crecimiento: Una excelente rampa de lanzamiento para tu carrera profesional en un entorno que apuesta por el talento interno.
Cultura humana: Creemos en las personas detrás de los algoritmos. Fomentamos un ambiente cercano, de apoyo mutuo y respeto.
Eres estudiante de Grado o Máster en Ingeniería de Datos, Business Analytics, ADE (enfoque digital), Marketing Analítico o similar, y tienes disponibilidad para formalizar un convenio de prácticas.
Tienes un nivel de inglés avanzado (mínimo B2). Este requisito es indispensable para que puedas comunicarte de forma fluida con nuestros equipos globales y manejar documentación internacional.
Dominas Excel o Google Sheets (fórmulas complejas, tablas dinámicas y tratamiento de datos masivos).
Sientes curiosidad genuina y tienes experiencia práctica o experimental trasteando con herramientas de IA Generativa (Gemini, ChatGPT, Claude...).
Te atrae el mundo de la visualización de datos y te interesa aprender o ya conoces herramientas como Power BI o Looker Studio.
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