Cargando descripción…

Customer Experience Agent en España - Jobeax

Customer Experience Agent en España is listed on Jobeax. Browse 80,000+ vacancies available.

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the role

We are looking for a person to join the Customer Experience team to support our Vocational Training students throughout their entire educational journey, ensuring a close, smooth, and distinctive experience from day one until the end of the program.

This will not be an administrative or enrollment profile, but rather a benchmark for experience and support. Its mission will be to ensure that every student feels informed, heard, and supported at every stage of the course.

This role combines student support, personalized follow-up, and active communication. The selected person must anticipate needs, detect potential friction points in the student journey, and work in a coordinated manner with other teams to provide quick and effective solutions.

The goal is not only to resolve questions, but also to build trust, commitment, and a memorable experience.

What you'll do

🤝 Student support and follow-up

Handle student inquiries through different channels (chat, email, phone)
Carry out proactive follow-up with students during the course.
Detect potential obstacles, lack of motivation, or risk situations and activate support actions.
Ensure that the student is aware of key dates, important processes, and available resources.
Collect feedback and pass it on internally to improve the experience.

📢 Communication with students

Draft and send key communications throughout the course (welcome, reminders, academic milestones, on-the-job training, calls for applications, etc.).
Coordinate newsletters or periodic communications in the online format.
Ensure clarity, consistency, and a warm tone in all messages.
Segment communications according to the format or stage of the student.

🔄 Internal coordination and continuous improvement

Work closely with the Academic, Finance, and Management teams to report any issues or needs identified.
Identify friction points in the student experience and propose improvements.
Contribute to the design and evolution of the customer journey.

How you'll work

Permanent

On-site

About the company & team

Education and Social Policies

Requirements

Previous experience in customer service or academic support roles, preferably in an educational environment or in digital environments.
Exceptional verbal and written communication skills in Spanish
Experience in communication (emailing, newsletters, community).
Ability to work both in a team and independently, with a focus on problem-solving.
Knowledge of academic management tools and digital learning platforms.
Mindset oriented toward continuous improvement.
Positive, empathetic, and service-oriented attitude.
Clear commitment to supporting and guiding students.

About the role

Buscamos una persona para el equipo de Customer Experience que acompañe a nuestros alumnos de Formación Profesional durante todo su recorrido formativo, asegurando una experiencia cercana, fluida y diferencial desde el primer día hasta la finalización del programa.

No será un perfil administrativo ni de matriculación, sino un referente de experiencia y acompañamiento. Su misión será garantizar que cada alumno se sienta informado, escuchado y apoyado en cada etapa del curso.

Este rol combina atención al alumno, seguimiento personalizado y comunicación activa. La persona seleccionada deberá anticiparse a necesidades, detectar posibles fricciones en el journey del estudiante y trabajar de forma coordinada con otros equipos para ofrecer soluciones rápidas y eficaces.

El objetivo no es solo resolver dudas, sino generar confianza, compromiso y una experiencia memorable.

What you'll do

🤝 Acompañamiento y seguimiento del alumno

Atender consultas de alumnos a través de los diferentes canales (chat, email, teléfono)
Realizar seguimiento proactivo de alumnos durante el curso.
Detectar posibles bloqueos, desmotivación o situaciones de riesgo y activar acciones de acompañamiento.
Garantizar que el alumno conoce fechas clave, procesos importantes y recursos disponibles.
Recoger feedback y trasladarlo internamente para mejorar la experiencia.

📢 Comunicación con el alumnado

Redactar y enviar comunicaciones clave a lo largo del curso (bienvenida, recordatorios, hitos académicos, formación en empresa, convocatorias, etc.).
Coordinar newsletters o comunicaciones periódicas en modalidad online.
Asegurar claridad, coherencia y tono cercano en todos los mensajes.
Segmentar comunicaciones según modalidad o momento del alumno.

🔄 Coordinación interna y mejora continua

Trabajar estrechamente con los equipos Académico, Finanzas y Dirección para trasladar incidencias o necesidades detectadas.
Identificar puntos de fricción en la experiencia del alumno y proponer mejoras.
Contribuir al diseño y evolución del customer journey.

How you'll work

permanent

on-site

About the company & team

Educación y Políticas Sociales

Requisitos

Experiencia previa en roles de atención al cliente o soporte académico, preferiblemente en un entorno educativo, o en entornos digitales.
Habilidades de comunicación verbal y escrita excepcionales en español
Experiencia en comunicación (emailing, newsletters, comunidad).
Capacidad para trabajar en equipo y de forma autónoma, con un enfoque en la resolución de problemas.
Conocimientos en herramientas de gestión académica y plataformas digitales de aprendizaje.
Mentalidad orientada a mejora continua.
Actitud positiva, empática y orientada al servicio.
Clara vocación de acompañamiento y orientación al alumno.

Postularse a la vacante

Vacantes similares

Más como este puesto

Customer Experience Agent Intern

Hace 5 días

Tiempo completo

Full-time hours

... including free coffee & tea, refrigerators, microwaves, and a comfortable lunch area. - Exclusive discounts on our travel packages for you and your family. - A young, dynamic, international, and supportive team. 📩 Ready to help our customers enjoy the best possible travel experience? Show more - Full-time hours Per the ad.

Spain

Premium Customer Experience Admin Agent

Hace 10 días

Presencial

Have the right to work in Spain

... professionals are an example of behaviors for customers, but also within the team. We expect all new hires to be an example of these. Your role: As a Premium Customer Experience Admin Agent , you will be the face of Iberia for our Top Tier and Business customers, ensuring their airport experience is smooth, personalized, ...

Spain

Customer Service Agent

Hace 2 días

Presencial

€10 an hour

... clients. - Contribute to improving support processes and strategies. - Among other tasks inherent to the job position. Education & certifications Administrative experience or similar roles. Languages Fluent in spoken and written Spanish. Requirements - Previous experience in a position identical or similar to the one described. ...

Spain

Senior Customer Support Agent

Hace 10 días

Remoto
Híbrido
Presencial
Contrato

Have the right to work in Spain

About the role We are looking for a dedicated and enthusiastic Senior Customer Support Agent to join our European customer service team and our going international market. In this role, you will be responsible for addressing and resolving non-technical and technical customer inquiries in English via chat (Intercom) related ...

Spain

Customer Service Agent: Italian

Hace 10 días

Remoto
Contrato

Permanent contract

... for the Department of Operations will be performed. - Work schedule: 16:00 pm - 00:00 am with 30 minute break What we're looking for About you: - Previous experience in User Support or Customer Service positions are highly valuable. - Previous experience using Zendesk is preferred. - High Italian level (oral & written) ...

Spain

Ticketdoor

Customer Service Agent

Hace 9 días

Presencial
Tiempo parcial

... atención al cliente, te motiva el crecimiento y te entusiasma trabajar en un entorno startup dinámico, nos encantará conocerte. Buscamos un Customer Service Agent, con contrato indefinido a media jornada y disponibilidad para trabajar fines de semana. TU IMPACTO Como parte del equipo de Customer Service Experience, tendrás ...

Spain, Sallent

Customer Service Agent (Basque)

Hace 10 días

Remoto
Híbrido
Presencial
Tiempo parcial
Contrato

€10 a month

... System management (policy operations, modifications, etc.) What we're looking for - Secondary education level (ESO, high school diploma, or equivalent). - Experience in customer service and claims management. Highly valued in the insurance/financial sector and call center environment. - Valuable insurance level 3 certification: ...

Spain

Nortempo

Telephone Customer Service Agent

Hoy

Presencial
Contrato

€16,993 a year

... professional. If you are looking for a close-knit company with experience that believes in talent, we want to meet you! We are looking for 4 telephone customer service agents for Orange in Vigo (SALES PROFILE) What will your mission be? As a sales agent, you will be responsible for acquiring new self-employed customers for Orange ...

Spain, Pontevedra

Customer Success Agent (German Speaker)

Hace 10 días

Híbrido
Presencial

Hybrid

About the role As a Customer Success Agent, you will be responsible for ensuring that our customers engage and learn within our EF English Live platform, a platform where they learn English https://jobeax.com/link/V2oBdxkrXioobQGw Customer Success Agent is responsible for welcoming and onboarding our students to EF English ...

Spain

Customer Service Agent with Catalan

Hace 1 día

Presencial
Tiempo completo
Contrato

€11 - €12 an hour

... deadlines, and service levels. -Contribute to the continuous improvement of processes and to customer satisfaction. What we're looking for Requirements: -Previous experience in customer service, technical support, or incident management. -Proficiency in office tools and customer relationship management (CRM) systems. -Language: ...

Spain

Customer Support Agent - Italian Market

Hace 10 días

Presencial

Have the right to work in Spain

... point of contact for our Italian merchants - helping them succeed with empathy, patience, and a problem-solving mindset. - Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. - Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and ...

Spain

Customer Service Call Center Agent

Hace 1 día

Tiempo parcial
Contrato

€9 - €10 an hour

... Customer Service department What are we looking for? People with good communication skills, customer orientation, and a desire to work in a team. Previous experience is not essential. Main duties: Receiving customer calls. Resolution of doubts, incidents, and procedures. Follow-up on requests and customer support. Guaranteeing ...

Spain

Customer Service Agent with Languages

Hace 10 días

Remoto
Híbrido
Presencial
Tiempo parcial
Contrato

€13,184 a year

This job was automatically translated to English, see original posting . About the role Job offer for CUSTOMER SERVICE AGENT WITH LANGUAGES Additional information - Contract: Temporary with possibility of permanent employment - Schedule: Part-time - Sector: Contact Center - Specialty: COMMERCIAL, SALES - Experience: Less ...

Spain

Customer Service Agent MEC ESP

Hace 10 días

Remoto
Híbrido
Presencial
Tiempo parcial
Contrato

€21,500 a year

... cycle. Training related to the health field is valuable. - Native/high level of Spanish and Catalan is essential. English and other languages are valuable. - Experience in customer service, highly valuable to have previously worked in a call center and/or healthcare sector. - Office software skills (Office package). - Organized ...

Spain

Customer Service Agent - Banking Sector

Hace 10 días

Remoto
Híbrido
Presencial
Tiempo completo
Contrato

€1,428 a month

... office. - Workplace: The service will initially be provided from our offices located in Polígono Plaza. (We do not have company transportation). Requirements - Experience in customer service roles or similar. - Verbal and written communication skills. Problem-solving ability and a proactive, service-oriented attitude. - Willingness ...

Spain

In-Person Customer Service Agent

Hace 1 día

Presencial
Tiempo completo
Contrato

€10 an hour

You'll most likely need Spanish to apply. This job was automatically translated to English, see original posting . About the role Job offer for an In-Person Customer Service Agent in Granollers, Barcelona, published by ADECCO on its official job portal. Offer details - Contract: Temporary with possibility of permanent employment ...

Spain

Phone Customer Service Agent with ITALIAN

Hace 10 días

Híbrido
Presencial
Tiempo parcial
Contrato

€10 an hour

... dealing with customers, with a desire to keep learning and taking on new challenges? If so, this is your opportunity! At the Adecco Group, we are looking for customer service agents with experience in the sector for an important company. What you'll do What will your duties be? -Answering calls to resolve customer queries. ...

Spain

Italian Customer Support Agent (Automotive, Hybrid)

Hace 5 días

Remoto
Híbrido
Tiempo completo
Contrato

Full-time hours

About the job Requirements Qualifications - Previous customer service experience is desirable but not essential - Strong problem-solving skills and ability to handle customer queries with empathy - Positive attitude and willingness to learn - People Person - you enjoy working in a collaborative team environment - Tech savvy ...

Spain

Randstad España

Customer Service Agent with Basque

Hace 2 días

Presencial
Tiempo completo
Contrato

€23,000 a year

... joining the permanent staff. Requirements Experience in customer service positions (in-person and/or telephone) and/or administrative management (previous experience in workshops, the automotive sector, or insurance is highly valued). Excellent communication skills, customer orientation, administrative rigor, and good command ...

Spain, Alcorcón