Descripción de la vacante
Internship contract
Spain
Customer Care Intern en España is listed on Jobeax. Browse 80,000+ vacancies available.
We are seeking a bilingual Customer Care Intern fluent in German and English based in Spain to join our global support team. As a Customer Care Specialist, you will provide exceptional assistance to our international customers in the DACH markets through different digital channels.
Provide expert support through multiple channels (email, and phone) to both sports facility managers and Playtomic app users - in DACH region.
Handle inquiries professionally in German and English
Maintain consistent response times while delivering high-quality solutions
Diagnose and troubleshoot technical issues efficiently
Document and escalate bugs to our product team
Collect and analyze user feedback to drive product improvements
Follow established service standards and KPIs
Ensure adherence to data privacy and security protocols
Maintain accurate documentation of all customer interactions
You'll work alongside experienced colleagues who are passionate about sports, technology, and delivering exceptional customer experiences.
Fluent in German and English
Motivation for customer service or related roles
Excellent communication skills
Full time availability
Strong and responsible team player
Enthusiasm for racket sports and sports tech innovations
Experience using Zendesk / Ease of learning new tools and softwares
Madrid/Spain Based
Last, and for you to start warming up, we want to show you what our process looks like:
We are the world's largest racket sports App for players and clubs. Our goal is to socialize sports practice: through the app, players can book courts, find other players with similar skill levels, and join a social community dedicated to playing. Since 2017, Playtomic has earned the trust of national and international investors, consolidating it as one of the main world players in sports digitalization., You will find +200 co-workers around the world with headquarters in Spain and offices in Italy, Portugal, Sweden, Finland, Belgium, UK, EEUU and Mexico.
Take a look to our candidate playbook!
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