CRM & Customer Intelligence Internship | Personalization en Gremi Fusters, Spain, España

Your main responsibilities will be to provide support to the CRM & Customer Intelligence area in the following functions:

• Assist in managing pop-ups on Barceló's website: activation, monitoring, and reporting of these elements.

• Monitor and analyze the use cases generated in the Personalization tools, in accordance with the model established for the project.

• Assist in tracking and coordinating requests for new use cases to be implemented in the project through the JIRA-workflow.

• Support the Junior Personalization Specialist profile in operational tasks.

* You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.
* Why limit yourself to one location when you can travel between countries and work in different areas of the company? At Barceló Hotel Group, we offer geographical mobility and the opportunity to gain knowledge about various products and services throughout your career.
* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.
* You will have access to the best training programs on the market, tailored to your position within the company. Additionally, because we firmly believe in personal development, we offer a wide range of open training activities through our Barceló Campus e-learning platform.

* We invite you to explore Barceló ReGen, our sustainability strategy. This initiative covers numerous actions related to social, economic, and environmental development in all the places where our company operates. We want you to join us in our commitment to building a better future!

As one of our biggest challenges is to ensure your happiness, being part of the Barceló Hotel Group team offers additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools.

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

We are looking for a responsible and organized person, with the enthusiasm and drive to work and build a solid career, who meets the following requirements:

• Education: Final-year student of a Degree in Business Administration, Economics, Tourism, Marketing, as well as dual degrees in any of the aforementioned fields.

• Experience: Not required

• Languages: Advanced English

• Knowledge in the following areas will be valued: Digital Marketing and Microsoft Office tools

• Motivation

• Time management oriented towards the proposed tasks

• Organizational skills and understanding of priorities regarding the proposed tasks

• Interpersonal skills and communication for teamwork with the other members of the CRM team

• Fast Learning

Internship (fixed term)

Sus principales responsabilidades serán las de dar apoyo y soporte al área de CRM & Customer Intelligence en las siguientes funciones:

• Ayudar en la gestión de pop ups en la web de Barceló: activación, monitorización y reporting de los mismos.

• Monitorizar y analizar los casos de uso generados en las herramientas de Personalización y acorde al modelo establecido para el proyecto.

• Ayudar en el seguimiento y coordinación de solicitudes para nuevos casos de uso a implementar en el proyecto a través de JIRA-workflow.

• Apoyar al perfil de Personalization Junior Speacilist en tareas operativas.

* Tendrás la oportunidad de trabajar en un entorno de trabajo flexible, colaborativo y responsable, rodeado de los mejores colegas.
* ¿Por qué limitarte a una ubicación cuando puedes desplazarte entre países y trabajar en diferentes áreas de la empresa? En Barceló Hotel Group, te ofrecemos movilidad geográfica y la oportunidad de adquirir conocimientos sobre diversos productos y servicios a lo largo de tu carrera.
* Entendemos que un equipo comprometido y experimentado es esencial para el crecimiento. Por eso tenemos planes de carrera específicos disponibles en diferentes áreas de la empresa, a los que tú puedes unirte.
*Tendrás acceso a los mejores programas de capacitación del mercado, adaptados a tu posición dentro de la empresa. Además, porque creemos firmemente en el desarrollo personal, ofrecemos una amplia gama de actividades de formación abierta a través de nuestra plataforma de e-learning Barceló Campus.

* Te invitamos a explorar Barceló ReGen, nuestra estrategia de sostenibilidad. Esta iniciativa abarca numerosas acciones relacionadas con el desarrollo social, económico y medioambiental en todos los lugares donde nuestra empresa opera. ¡Queremos que te unas a nosotros en nuestro compromiso de construir un futuro mejor!

Como uno de nuestros mayores desafíos es asegurar tu felicidad, formar parte del equipo del Grupo de Hoteles de Barceló ofrece ventajas y beneficios adicionales, entre ellos:

1. Descuentos exclusivos en hoteles y viajes para ti, tu familia y amigos.
2. Acceso a una póliza de seguro de salud con numerosas ventajas y condiciones especiales para el grupo Barceló.
3. Descuentos con diversas empresas relacionadas con el ocio y el tiempo libre.
4. Ofertas especiales con empresas de productos y servicios.
5. Acuerdos exclusivos con diferentes escuelas de formación y negocios.

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts

• Barceló Hotels & Resorts

• Occidental Hotels & Resorts

• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team!

Buscamos una persona responsable y organizada, con ganas e ilusión de trabajar y de desarrollar una carrera sólida, con los siguientes requisitos:

• Formación: Estudiante de último año Grado de ADE, Economía, Turismo, Marketing, así como dobles grados de estos anteriormente mencionados.

• Experiencia: No requerida

• Idiomas: Inglés Alto

• Se valorarán conocimientos en: Marketing Digital y herramientas del paquete de Microsoft Office

• Motivación

• Gestión de tiempo orientada a las tareas propuestas

• Capacidad organizativa y entendimiento de prioridades sobre las tareas propuestas

• Interacción personal y comunicación en plan team work con restantes elementos del equipo CRM

• Fast Learning

Intern (duración determinada)