Descripción de la vacante
€25,000 - €28,000 a year
Spain
Contact Center Team Leader - Financial Sector en España is listed on Jobeax. Browse 80,000+ vacancies available.
You'll most likely need Spanish to apply.This job was automatically translated to English, .
At Adecco Selección, we are looking to hire a Telesales Team Leader for a company specializing in financial services.
The selected person will assume the integral management of a team of teleoperators, being responsible for both their development and coaching as well as the achievement of the campaign's commercial objectives.
What will your mission be?
Lead, coach, and develop the telesales team, ensuring compliance with commercial objectives and service quality standards, identifying opportunities for improvement, and implementing the necessary actions to maximize the team's performance.
What will your main responsibilities be?
-Leadership and team management: direct, motivate, and coach the people in your charge to reach established objectives, maintaining continuous communication regarding progress and results.
-KPI monitoring: analyze the productivity, effectiveness, and quality of the team through indicators such as sales ratio/hour, average ticket, CU/hour, and other operational KPIs of the campaign.
-Call supervision: perform listening sessions to evaluate the quality of conversations, compliance with sales scripts, and the commercial skills of each team member.
-Feedback and development: provide individualized feedback, detect areas for improvement and training needs, and establish action and follow-up plans.
-Results orientation: drive the team toward the achievement of monthly objectives, acting upon deviations and proposing measures to improve results.
-Operational management: monitor absenteeism and manage the planning of the team's vacation calendar.
-Processes and quality: guarantee the correct application of procedures, commercial scripts, and quality standards established for the campaign.
-Continuous improvement: identify opportunities to optimize productivity, service quality, and the commercial performance of the team.
We are looking for a profile with experience leading sales teams within telemarketing and telephone sales environments, especially in outbound call campaigns, accustomed to working towards objectives and performing close monitoring of key performance and quality indicators.
-At least 2 years of experience leading telemarketing/telesales teams.
-Specific experience in outbound commercial campaigns.
-Knowledge or experience within the financial sector, especially linked to telemarketing.
-Experience working with commercial objectives and contact center KPIs.
-Ability to analyze results, detect deviations, and establish action plans.
-Leadership, communication, motivation, and team development skills.
-Ability to operate in demanding and results-oriented environments.
-Agility in the use of IT tools and resources.
- Direct contract with the company.
-Full-time schedule of 39 hours per week.
-Schedule: Monday to Thursday: from 13:00 to 21:00 h. Friday: from 11:00 to 18:00 h.
-Gross annual fixed salary, to be determined based on experience and professional profile.
-Quarterly commissions linked to results.
Meal voucher of €220 per month.
Desde Adecco Selección buscamos incorporar un/a Team Leader de Televenta para una compañía especializada en servicios financieros.
La persona seleccionada asumirá la gestión integral de un equipo de teleoperadores/as, siendo responsable tanto de su desarrollo y acompañamiento como de la consecución de los objetivos comerciales de la campaña.
Liderar, acompañar y desarrollar al equipo de televenta, asegurando el cumplimiento de los objetivos comerciales y los estándares de calidad del servicio, identificando oportunidades de mejora y poniendo en marcha las acciones necesarias para maximizar el rendimiento del equipo.
-Liderazgo y gestión del equipo: dirigir, motivar y acompañar a las personas a tu cargo para alcanzar los objetivos establecidos, manteniendo una comunicación continua sobre evolución y resultados.
-Seguimiento de KPIs: analizar la productividad, efectividad y calidad del equipo mediante indicadores como ratio de venta/hora, ticket medio, CU/hora y otros KPIs operativos de la campaña.
-Supervisión de llamadas: realizar escuchas para evaluar la calidad de las conversaciones, el cumplimiento de los argumentarios y las habilidades comerciales de cada miembro del equipo.
-Feedback y desarrollo: proporcionar feedback individualizado, detectar áreas de mejora y necesidades formativas y establecer planes de acción y seguimiento.
-Orientación a resultados: impulsar al equipo hacia la consecución de los objetivos mensuales, actuando ante desviaciones y proponiendo medidas para mejorar los resultados.
-Gestión operativa: realizar el seguimiento del absentismo y gestionar la planificación del calendario de vacaciones del equipo.
-Procesos y calidad: garantizar la correcta aplicación de procedimientos, argumentarios comerciales y estándares de calidad establecidos para la campaña.
-Mejora continua: identificar oportunidades para optimizar la productividad, la calidad del servicio y el rendimiento comercial del equipo.
Buscamos un perfil con experiencia liderando equipos comerciales dentro de entornos de telemarketing y venta telefónica, especialmente en campañas de emisión de llamadas, acostumbrado/a a trabajar por objetivos y a realizar un seguimiento cercano de los principales indicadores de rendimiento y calidad.
-Experiencia de al menos 2 años liderando equipos de telemarketing/televenta.
-Experiencia específica en campañas comerciales de emisión de llamadas.
-Conocimiento o experiencia dentro del sector financiero, especialmente vinculado a telemarketing.
-Experiencia trabajando con objetivos comerciales y KPIs de contact center.
-Capacidad para analizar resultados, detectar desviaciones y establecer planes de acción.
-Habilidades de liderazgo, comunicación, motivación y desarrollo de equipos.
-Capacidad para desenvolverse en entornos exigentes y orientados a resultados.
-Agilidad en el manejo de herramientas y recursos informáticos
-Contrato indefinido directamente con la compañía.
-Jornada completa de 39 horas semanales.
-Horario: Lunes a jueves: de 13:00 a 21:00 h. Viernes: de 11:00 a 18:00 h.
-Salario fijo bruto anual, a determinar en función de la experiencia y perfil profesional.
-Comisiones trimestrales vinculadas a resultados.
Tarjeta comida de 220 € mensuales.
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