Contact Center Agent en Barcelona, España - Jobeax
Descripción de la vacante
Contact Center Agent en Barcelona, España
Adecco España
RemotoTrabaja desde cualquier lugar
HíbridoCombinación de oficina y remoto
PresencialTrabaja desde la oficina
Tiempo parcialMenos horas cada semana
ContratoTemporal o freelance
€17,094 - €17,095 a year
Spain, Barcelona
Contact Center Agent en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.
About the role
We are looking to hire Contact Center Agents with at least 1 year of experience in telephone customer service and operational management environments, to support the day-to-day running of the service and ensure proper monitoring of activity.
The selected candidate must be autonomous in the use of IT tools and have the ability to coordinate, control, and monitor contact center operations.
Main duties- Operational management of the Contact Center.
What you'll do
Preparation and planning of the service's daily activity.
Control of operations and monitoring of processes.
Management of queues, skills, and resource allocation.
Monitoring of activity and service indicators.
Resolution of incidents and operational queries.
User setup for new agents in the different applications.
Activation and monitoring of special processes (for example, breakdowns or critical incidents).
Preparation of reports and monitoring summaries.
What you'll get
Salary: €17,024 gross per year.
Schedule: from 07:00 to 15:00.
Shift rotation:
You work 10 consecutive days and rest 4 days.
Then you work 5 consecutive days and rest 2 days.
Hybrid model:
2 days on-site at the client's offices (Av. Vilanova, Barcelona).
The rest of the working day is remote.
Contract: Temporary (+6 months)
Requirements
Education: High school diploma or equivalent qualification
Minimum of 1 year of experience in a contact center or telephone customer service.
Experience in administrative tasks or operational support will be valued.
Organizational and planning skills.
Attention to detail.
Communication skills and ability to resolve issues.
Ability to work in a team and under established procedures.
Additional information
At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.
About the role
Buscamos incorporar Agentes de Contact Center con al menos 1 año de experiencia en entornos de atención telefónica y gestión operativa, para dar soporte al funcionamiento diario del servicio y garantizar el correcto seguimiento de la actividad.
La persona seleccionada deberá ser autónoma en el uso de herramientas informáticas y tener capacidad para coordinar, controlar y realizar el seguimiento de la operativa del contact center.
Funciones principales- Gestión operativa del Contact Center.
What you'll do
Preparación y planificación de la actividad diaria del servicio.
Control de la operativa y seguimiento de los procesos.
Gestión de colas, skills y asignación de recursos.
Seguimiento de la actividad y de los indicadores de servicio.
Resolución de incidencias y dudas operativas.
Alta de usuarios para nuevos agentes en los diferentes aplicativos.
Activación y seguimiento de procesos especiales (por ejemplo, averías o incidencias críticas).
Elaboración de reportes e informes de seguimiento.
What you'll get
Salario: 17.024 € brutos anuales.
Horario: de 07:00 a 15:00 horas.
Turnicidad:
Se trabajan 10 días consecutivos y se descansan 4 días.
Posteriormente se trabajan 5 días consecutivos y se descansan 2 días.
Modalidad híbrida:
2 días presenciales en las oficinas del cliente (Av. Vilanova, Barcelona).
Resto de la jornada en teletrabajo.
Contrato: Temporal (+ 6 meses)
Requisitos
Formación: Bachillerato o formación equivalente
Experiencia mínima de 1 año en contact center o atención al cliente telefónica.
Experiencia en tareas administrativas o de soporte operativo será valorada.
Capacidad de organización y planificación.
Orientación al detalle.
Habilidades de comunicación y resolución de incidencias.
Capacidad para trabajar en equipo y bajo procedimientos establecidos.
Additional information
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
You'll most likely need Spanish to apply.This job was automatically translated to English, .
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