Client Support Analyst: Escalations & Insights en Madrid, España

Cigna Healthcare in Madrid is seeking a Client Support Analyst to respond to escalations and daily inquiries from clients and internal teams. The role emphasizes thorough investigation, feedback, and timely resolution while collaborating with Claims, Service, Eligibility, and Sales to improve processes.

You will manage a small portfolio of clients, deliver updates and webinars when needed, and contribute to data reporting and client engagement sessions.