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Call Center Technician - Utilities Sector en Barcelona, España - Jobeax

Call Center Technician - Utilities Sector en Barcelona, España is listed on Jobeax. Browse 80,000+ vacancies available.

About the role

At Adecco we are looking to bring on board a Call Center Technician to join an important project in the Utilities sector, providing support for the operational management and control of a Contact Center service.

What you'll do

Functions:

Management and coordination of the Contact Center's daily activity.
Preparation and organization of agents' activity.
Operational control of the service and monitoring of activity.
Management of queues, skills, and agent assignment.
Monitoring of service indicators and KPIs.
Resolution of queries and operational incidents.
Creation and management of user accounts for new agents in the applications.
Activation and monitoring of special processes, such as fault management.
Preparation of reporting and monitoring of results.

Nice to have

The following will be especially valued

-Previous experience in a CAU within Public Administration.

-Knowledge of regional or state environments related to the Justice field.

What you'll get

-Location: Barcelona, Avenida Vilanova.

-Hybrid model: 2 days on-site at the client's facilities and the rest of the week working remotely.

-Salary: €17,094 gross annual salary

How you'll work

-Schedule: 3:00 PM to 11:00 PM.

-Shift with rotating days off: 10 days of work and 4 days off, followed by 5 days of work and 2 days off.

Requirements

-Minimum 1 year of experience in a Contact Center/Call Center.

-Independence in handling computer applications.

-Ability to organize and monitor activity.

-A practical test will be carried out during the interview process.

Additional information

At Adecco, we believe in equal opportunities and we are committed to Talent Without Labels.

About the role

Desde Adecco buscamos incorporar un/a Técnico/a de Call Center para formar parte de un importante proyecto del sector Utilities, dando soporte a la gestión y control operativo de un servicio de Contact Center.

What you'll do

Funciones:

Gestión y coordinación de la actividad diaria del Contact Center.
Preparación y organización de la actividad de los agentes.
Control operativo del servicio y seguimiento de la actividad.
Gestión de colas, skills y asignación de agentes.
Seguimiento de indicadores y KPIs del servicio.
Resolución de dudas e incidencias operativas.
Alta y gestión de usuarios de nuevos agentes en los aplicativos.
Activación y seguimiento de procesos especiales, como la gestión de averías.
Elaboración de reporting y seguimiento de resultados.

Nice to have

Se valorará especialmente

-Experiencia previa en CAU dentro de la Administración Pública.

-Conocimiento de entornos autonómicos o estatales relacionados con el ámbito de Justicia.

What you'll get

-Ubicación: Barcelona, Avenida Vilanova.

-Modalidad híbrida: 2 días presenciales en las instalaciones del cliente y el resto de la semana teletrabajo.

-Salario: 17.094 SBA

How you'll work

-Horario: 15:00 a 23:00 h.

-Turno con descansos rotativos: 10 días de trabajo y 4 de descanso, seguidos de 5 días de trabajo y 2 de descanso.

Requisitos

-Experiencia mínima de 1 año en Contact Center/Call Center.

-Autonomía en el manejo de aplicativos informáticos.

-Capacidad de organización y seguimiento de la actividad.

-Se realizará una prueba práctica durante el proceso de entrevista.

Additional information

En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas

You'll most likely need Spanish to apply.This job was automatically translated to English, .

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